Client Services Manager

• Permanent Part-time role
• 4 days per week - Tuesday - Friday
• Immediate start available

About the company

Regis Aged Care is one of Australia's largest providers of aged care services, with in-Home Care provided in Melbourne, Mildura, Launceston, Hobart, Darwin and Cairns.

Our purpose is to provide personalised and respectful care that embraces the experience of ageing.

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. That's why we make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.

We believe in the power of hearts and minds. Of thoughts and actions. And how the little things make a real difference. We're a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you're physically and psychologically safe at work. We want you to feel seen, valued, and respected for the skills you share and the professional growth goals you bring. So, we celebrate your work, support your life outside work and consider you one of our own from the start

How you'll make an impact

As a senior member of the home care team and reporting directly to our Home Care General Manager, Client Service Managers play a vital role in developing care and support plans that align with client needs and aspirations for an independent, safe, and comfortable life in their own home for as long as possible.

• Through individualised care management, you will use your skills and knowledge of care requirements to conduct assessments, and develop person-centred care plans focused on fostering client independence, wellness and reablement.
• You will assist and enable clients and their families to understand how they can use their Home Care Package funding in accordance with the guidelines to achieve positive outcomes that optimise their health, wellbeing and safety.
• You will build positive and effective partnerships with a range of stakeholders, including clinical experts, allied health professionals, as well as our Home Support Workers, ensuring our clients get the right care and support to meet their individual needs, every time.
• Your empathetic and responsive approach will contribute to building long lasting, trusted relationships with your clients and their families, and make a real difference every day. If travel is required to visit clients in their home, a company car will be provided.

About you

As a compassionate and reliable individual who prides themselves in delivering customer service excellence, ideally with experience within the health and/or aged care sector, you'll have;

• Attention to detail
• A positive and practical attitude with the ability to creatively solve complex care issues
• Well-developed understanding of person-centred care principles
• Demonstrated skills in networking and developing strong links with local service providers, suppliers and referrers
• Strong time management skills
• A current driver's license.
• Diploma level qualifications in health/ aged care/ disability/ social welfare (preferred)

Benefits to support and reward you

• Lots of opportunities to realise your potential in an organisation that invests in your personal development. Enjoy support to grow, learn, and explore new career pathways or specialisations across Australia
• Salary packaging through Maxxia
• Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial
• Regis Employee Referral Program to recommend friends and get financially rewarded
• Reward and recognition programs to celebrate your hard work

To APPLY

If this sounds like the ideal role for you and you have the skills and experience we're looking for, we'd love to hear from you. So, don't delay, apply today.

Employment with Regis is subject to satisfactory background checks, which include Professional References, NDIS Worker Screening Clearance or Police check, proof of the right to work lawfully in Australia and current year flu vaccinations.