Multi-Skilled Servicing Professional

1 week ago

Pinelands, Northern Territory, Australia Old Mutual Limited Full time $40,000 - $80,000 per year

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Input Handling - Indexer

Follows standardised processes and provides administrative support in line with normal business functioning.

Delivers on daily production standards and adheres to service and quality standards.

Provides an indirect service to customers and intermediates.
Responds to immediate requirements within procedure.
Uses standard administrative techniques to co ordinate own work.
Product and process knowledge in different areas may differ but basic skills remain the same.
 

This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.

Adherence to office hours as well as 2x five-hour slots during every month on Saturdays.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

  • Senior Certificate
  • Systems knowledge – MS Teams, Outlook, Calendar
  • Good effective communication and time management skills
  • Excellent verbal and written communication skills
  • Ability to work under pressure
  • Must be team orientated
  • Good judgment and problem-solving skills
  • High sense of client care with high energy levels

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

  • Post matric qualification may be advantageous,
  • Previous indexing experience

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action OrientedCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityInstills TrustInterpersonal SavvyNimble Learning

Education

Matriculation Certificate (Matric) (Required)

Closing Date

30 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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