Multi-Skilled Servicing Professional

6 days ago

Pinelands, Northern Territory, Australia Old Mutual Limited Full time $60,000 - $90,000 per year

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

ResponsibilitiesProduct/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Requirements: Skills, Qualifications and Experience required

  • Matric essential
  • Post matric qualification will be advantageous
  • Old Mutual administrative experience of 1- 2 year will be advantageous
  • In depth knowledge of PF, MFC and Customer products and processes will be advantageous
  • Excellent verbal and written communication skills
  • Ability to work under pressure
  • Must be team orientated
  • Good judgment and problem-solving skills
  • Computer literate i.e. MS Office and good typing skills
  • Sound knowledge of Old Mutual systems i.e BANCS, BIZAGI, Outlook, CMOS is imperative

Competencies

  • Client Focus
  • Gaining Commitment
  • Initiating Action
  • Ownership
  • Technical Knowledge (Bancs/Bizagi/CMOS)

Skills

Client-Focused, Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Detail-Oriented, Digital Consumer Engagement, Identifying Sales Opportunities, Microsoft Office, Multitasking, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Taking Initiative, Taking Ownership, Team Player, Technical Knowledge, Technical Skills, Upselling

Competencies

Action OrientedCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityInstills TrustInterpersonal SavvyNimble Learning

Education

Matriculation Certificate (Matric) (Required)

Closing Date

19 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story

  • OMF Service Centre Consultant

    4 days ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $40,000 - $60,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionnaA customer service professional responsible for engaging with customers via inbound and outbound voice calls, as well as Omni-channel platforms including Email, SMS, WhatsApp, Web Chat, and Voice. The role...

  • Service Delivery Manager

    14 hours ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $80,000 - $120,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThis role is responsible for the management of third-party service provider outcomes, ensuring contractual obligations are met, including service delivery monitoring, SLA compliance, and vendor performance...

  • Senior Administrator

    1 week ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $80,000 - $120,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionPreference will be given for Old Mutual Compass AWD administration systems experienceThis role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing...

  • Manager – Investment Consulting

    2 weeks ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time 2,000,000 - 2,500,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionnaSymmetry is a business in build mode, evolving, growing, and redefining what investment solutions should look like. We are on the lookout for a seasoned Investment Manager to become a part of our dynamic team for...

  • Customer Service and Parts Team Member

    2 weeks ago

    Pinelands, Northern Territory, Australia Precision Marine NT Full time $45,000 - $60,000 per year

    Precision Marine NT is the Northern Territories premier marine dealership and service centre, specialising in boat, motor and trailer packages, re-powers, portable engines, servicing, spare parts, through to retail boating and on the water products to both the recreational and commercial sectors. Precision Marine NT is the Top Ends Premier Mercury dealership...

  • Administrative Assistant

    1 week ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $60,000 - $80,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionnaAs a Client Management Team Assistant, you will play a vital role in enabling OMIG's Client Directors to focus on strategic priorities by providing high-level administrative and operational support. You'll be part...

  • Paralegal

    6 days ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $90,000 - $120,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionnaAs a paralegal, you will play a vital role in ensuring OMIG's legal operations run smoothly while supporting our customer due diligence efforts to mitigate financial crime risk. You will support the legal team...

  • MFC Sales Manager

    1 week ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $80,000 - $120,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThe role of a Sales Manager is one that demands utmost professionalism, integrity and a customer-centric approach. The Sales Manager commands the respect and trust of those customers who are entrusting their and...

  • Auto Electrician

    2 weeks ago

    Pinelands, Northern Territory, Australia Apprise Consulting Pty Ltd Full time $70,000 - $75,000 per year

    With over 40 years of experience Tristar Industries is an innovative Australian owned manufacturer of door opening side Tipping Semi-Trailers, Water and Fuel Tanks, Flat Tops, Low Loaders, Dollies, Step Decks, Cattle Crates and other Transport, Mining and Heavy Earth-Moving related equipment. Tristar Industries currently operate four large fabrication sheds,...

  • Client Relationship Manager

    2 weeks ago

    Pinelands, Northern Territory, Australia Old Mutual Limited Full time $90,000 - $120,000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionnaAn exciting opportunity exists for a Client Relationship Manager (CRM) who will be responsible to manage, investigate, and resolve customer complaints in line with the Complaints Management Framework, ensuring...