Event Sales Manager

About us

The Fullerton Hotels and Resorts is a leading luxury hotel group with two award-winning properties in Singapore and one in Hong Kong, aside from our brilliant Sydney property.

About the Role:

We are looking for a collaborative and detail-oriented event sales management professional who enjoys both confirming business and executing the finer details of the event - planning, communication, event order creation to final settlement of account. You will either have a background in hotel sales and/or events and be ready to take your career to the next level. The position reports to the Director of Conference & Events.

Key responsibilities include:

• Attend the daily departmental briefing, weekly Event Order meeting weekly meeting with Director of Event Sales, weekly Sales Meeting and other interdepartmental meetings where requested
• Focus on building good relationships with all departments within the hotel as well as those with clients.
• Generate Event Orders for upcoming functions / meetings, conferences and events in a timely and accurate manner
• Inform the relevant departments and senior management of any events that may impact the hotel operation
• Maximise revenue opportunities using the framework of minimum spends and room rentals to ensure we maximise all catering space and accommodation. Up-selling with all group and incentive business.
• Once file is handed over ensure all details of the group are accurately input into Delphi
• Communicate all client requests to the operational teams within the hotel effectively
• Ensure accommodation contractual conditions are followed
• Meet and farewell all clients ensuring they have been handed over to the Operations team and are comfortable
• Ensure thorough follow up and entry into Delphi takes place
• Comply with all Corporate and Hotel Standards and Procedures
• Actively promote a work environment which cares for guests and associates alike
• Ensure compliance with legislated health and safety requirements within the workplace
• Communicate function amendments in a timely manner to all necessary stakeholders including banquet operations and kitchen
• Adhere to all hotel policies, especially timelines and accuracy of billing and invoicing
• Provide clear communication of set-up and other customer needs to banquet operations
• Meet customers on first arrival to the Hotel to affirm our level of attention and introduce to banquet operations employee
• Ensure revenue information is up-to-date to improve performance in revenue forecasting and manpower planning, keeping the event record updated at all times.
• Maximise revenue and profitability for the hotel at every opportunity, using specific up-selling and enhancement techniques as appropriate.
• Support and collaborate with the sales team to maximize revenue opportunities
• Maintain strong working knowledge of the Hotel facilities and capabilities including audio visual, accommodation, group arrival and event space best-fit/best-use
• Communicate in a timely manner any customer feedback to operations and executive office and respond swiftly and with direction to customer
• Maintain an open and professional attitude, acting with integrity at all times
• Support the Hotel operation by assisting on peak performance dates as lobby welcome assistance or menu plate- up
• Consult with Executive Chef to prepare specialized or promotion menus
• Collaborate with the Sales team to identify accounts with greater opportunity and work together to create stronger customer relationships
• Effectively implement and support all Fullerton related programs.
• Prepare presentations and other promotional material to best present the hotel, targeted per customer type
• Direction and support to the Coordinators to assist with proposal, event database and contract / event order preparation
• Work respectfully and collaboratively with the local and global representative offices to uncover opportunities for the Hotel and respond to customer enquiries in a timely manner
• Act as a consultant for customers, understanding their full event brief and make necessary introductions to sister hotels under the relevant program
• Support the coordinator and intern's learning and well-being through timely and supportive communication
• Note - the balance of account execution and proactive selling activities changes based on individual goal performance and business needs
• To work as and where directed by Management including follow all reasonable requests

The Requirements:

• Full working right in Australia
• A background in Sales, Business, and Event Management Education is preferred, but not essential.
• 3 Years in Event manager role in the 5-star Hotel environment.
• Achievement of targets
• Excellent in Communication skill- Confidence in customer face to face and phone contact
• Has attention to detail
• Our successful candidate has the ability to learn quickly
• Shows drive and initiative
• Please note, the position is Mon-Fri at Office, however occasional afterhours work is required to ensure key customer event satisfaction

Benefits

• Competitive compensation package
• Opportunity to work in a fast-paced and dynamic environment
• Free lunch provided daily
• Discounts on F&B in the hotel
• Employee discounts across our partner hotels
• Birthday leave
• Complimentary dry cleaning for your business wardrobe

Diversity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a highly skilled and motivated Event Management Professional we encourage you to 
APPLY NOW

to start your journey with The Fullerton Hotel.