Business Operations Administrator

• Opportunity to work with cross-functional teams in a dynamic environment

• Hybrid work from home arrangement – 3 days in the office

• Maximum term contract - Parental leave position

About us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

About the Role

The department is responsible for creating a high-performing centre of excellence within our Business Operations team by providing exceptional customer service and business insights. In addition, the critical focus is to assist in creating a seamless experience in both pre-and post-sales engagement support in providing accurate & timely billing to the customer and driving the correct allocation of revenue and GP across our core cloud & managed services.

The role requires effectively providing quality control and governance and setting high standards in all facets of recurring customer billing. It includes validating that billserve requests & approvals are in line with customer requests and business requirements as well as ensuring the correct cost and sell allocation in respective internal and external costs, reconciliation & consumption reports. This is a Macquarie Park based role reporting to Business Operations Manager.

Scope of the Role

• Assist Governance team in PCI related activities

• Generating requisition request and purchase orders for internal use as required

• Month end activities such cross charge report and Cloud accruals

• Assist in CPI uplift process such as sending customer notification letters, liaising with internal stakeholders for CPI calculations, billserve approval

• Effectively manage the influx of AP invoices from the Cloud and IMC workflow to ensure invoices are inspected and accurately allocated promptly

• Assist with all new customers onboarding from a billing requirements and existing contract renewals accurately reflects contractual obligations

• Creating and run month end CSP automated billing process

About You

You are someone who has experience working with cross functional teams and are a natural at stakeholder management. You have the ability to foster effective working relationships across different levels. You also possess sound commercial and sales acumen. Having a background in IT industry and understanding of IT product and sales life cycle is highly preferred.

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We'll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

When you join Canon Business Services ANZ, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. As an equal opportunity employer, all applicants will be considered. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps