Facility Manager

About the role

Mercy Community Aged Care Services are on the search for an experienced Facility Manager in Townsville to lead our residential aged care, aged care management and clinical team. This is a full-time permanent position. It is an exciting time to join our organisation as we embark on a journey with a refreshed strategy and renewed commitment to our clients and people.

Not only will you be responsible for leading the Aged Care Management team to build and maintain delivery of high-quality aged care services, but you will also be instrumental in the implementation of a range of workforce initiatives designed to support, develop, and engage staff.

This is a pivotal role within Mercy Community responsible for managing our Aged Care Facility and is truly an opportunity for a resilient, hands-on Facility Manager who is passionate about continuous improvement, leading people and ensuring the best standard of person-centred care. We are also looking for someone who is passionate about Aged Care and role models our values on a day-to-day basis.

Salary commensurate with experience plus superannuation plus generous salary packaging available

What you'll be doing

As Facility Manager, your key responsibilities will include:

• Ensure a strong focus on person-centred care through wonderful client service delivery, whilst ensuring compliance with clinical standards and accreditation requirements.
• Lead the Loreto site, ensuring the right people are in the right roles, and a focus on our people's engagement, wellbeing, and development.
• Role model our organisational values ensuring they are ingrained and 'lived' throughout the Loreto facility
• Oversee and deliver high-quality services to our clients, ensuring sustainability and growth for Mercy
• Ensure services meet targets per funding agreements/budgets, report to funding bodies, and promptly identify risks for the General Manager
• Oversee financial results and budget variances, lead projects to improve financial performance, monitor service levels, funding deliverables, standards, and client satisfaction; proactively address issues or service gaps
• Build and maintain community relationships, advocating for service recipients and maximizing occupancy where possible
• Promptly resolve client and stakeholder complaints and incidents

About you

To be successful in this role, you will possess:

• A passion for Aged Care and the proven ability to role model organisational values
• Tertiary qualification in Nursing, Allied Health or Health Management
• Proven experience in leading high-quality aged care services, driving process, systems, and behaviour change in a complex and dynamic environment
• Strong knowledge in specialist Dementia Care and Palliative Care
• Comprehensive knowledge of contemporary aged care, including funding systems, the Aged Care Act 1997, and Accreditation Standards
• Excellent leadership skills with the ability to ensure the right people are in the right roles and maintain high levels of employee engagement.
• Strong skills and background in financial, risk, compliance, and quality
• Exceptional customer and stakeholder management skills
• Tertiary qualifications in business (highly advantageous)
• Membership of a recognised professional association, e.g. AHPRA (highly advantageous)

Why Mercy Community

Mercy Community a Catholic not-for-profit that provides a wide range of services supporting the elderly. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

• Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
• Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $156 if you need both cards
• Provide you and your immediate family free, professional, and confidential counselling services through our Employee Assistance Program
• Free annual influenza and/or other vaccination reimbursements

For any queries, please contact We do not accept applications via email so please ensure you apply online.

Mercy Community Services is a Circle Back Initiative Employer and commit to respond to every applicant.