Senior Business Improvement Officer

Vacancy Number

ER2149

Position Title

Senior Business Improvement Officer

Employment Status

Permanent, Full Time and 1x Fixed Term until 30 June 2027, (multiple positions)

Department

Strategy, People and Performance

Location

Bundall Precinct

Award Classification

Stream A, level 7

Salary

$107,117 - $129,262 per annum, plus superannuation 

(range includes 9- and 10-day fortnight salary)

Hours

36.00 and 40.00 hours per week

About your new role

The Senior Business Improvement (BI) Officer is responsible for identifying, analysing, and driving initiatives that deliver transformational change, improve our business processes, enhance operational efficiency, and support our strategic and organisation goals.

Level 7 salary range includes: 

$122,113 - $129,262 per annum, plus superannuation (10-day fortnight)

$107,117 - $113,388 per annum, plus superannuation (9-day fortnight)

Responsibilities include:

•    Identify, analyse and drive business improvement initiatives on behalf of Executive Committees or the Executive General Manager

•    Oversee and support Business Improvement Officers and Administrators in analysis and delivery of business improvement initiatives

•    Conduct data and business analysis to support identification and implementation of improvement initiatives

•    Review, analyse and identify opportunities for process improvement using best practice methods and techniques

•    Lead or participate in cross-functional projects aimed at business improvement, including managing schedules, stakeholders, budgets, and risk

•    Support the organisation in managing change effectively, ensuring business improvement initiatives are embedded and change is successfully adopted

•    Work closely with senior leadership to understand strategic goals and alignment to business improvement initiatives. Manage stakeholders, ensuring they are informed and presented with sufficient information for decision-making

•    Promote a continuous improvement, innovation-led, and transformational mindset to optimise business improvement

We're looking for people who have:

•    Bachelor's Degree in Business Administration, Information Technology, Project/Program Management or similar or equivalent industry experience

•    Min 5 years' experience in a business improvement role or similar

Formal qualifications in at least one of the following (multiple qualifications are highly desirable):

•    Six Sigma Yellow Belt or above or equivalent

•    Certified Business Process Associate (CBPA) or above or equivalent

•    PRINCE2 Project Management or above or equivalent

•    PROSCI or Change Management Practitioner or above or equivalent

•    Driver Licence Class C unrestricted

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

• 9-day fortnight and 10-day fortnight roles
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Jana Frazer

Contact Number

Closing Date

Sunday 24th August 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.