Senior Manager, Strategic Insights

Company Description
Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description
This isn't just a data role. It's a story-shaping role.
We're looking for a strategic storyteller who can turn data into insight and insight into impact.You'll dive deep into AFCA's rich datasets and the broader financial landscape to uncover emerging risks, opportunities, and insights that help guide AFCA's strategic direction. You'll be the voice behind the numbers, translating analytics into compelling stories that resonate with internal and external stakeholders.

This is a rare opportunity to
lead with insight
,
influence with evidence
, and
inspire with storytelling
.

What makes this role special?

• Collaborate with senior leaders and SMEs to influence decision-making
• Be hands-on with the data while laying the foundation for future capability
• Lead and inform organisational strategy, policy development, and legislative engagement for AFCA

What You'll Do

• Lead AFCA's strategic insights roadmap and deliver actionable intelligence
• Translate complex data into compelling stories for executive and board-level decision-making
• Influence policy and legislative reform through evidence-based insights
• Represent AFCA in external forums and build relationships with regulators and industry leaders
• Mentor a high-performing team and foster a culture of innovation and continuous improvement
• Champion data ethics, governance, and best practice analytics

Qualifications
To be successful in this role, you will need:

• Proven leadership in strategic analysis, policy, or regulatory environments
• Strong analytical and storytelling skills with the ability to influence senior stakeholders
• Experience in data strategy, governance, and technology-driven insights
• Proven leadership in developing and delivering strategic intelligence and influencing organisational strategy.
• High data literacy and experience in using data in a professional context through actionable insights to help drive evidence-based decision making within an organisation
• A collaborative mindset and ability to work across diverse teams
• Passion for fairness, innovation, and continuous improvement
• Demonstrated knowledge of Data Governance and Data Ethics Frameworks as well as the ability to understand and influence data structures and models
• Relevant tertiary qualifications in a related field, such as data or business analytics

Additional Information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women's health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply
If you're passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don't meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.