Senior Support Technician

2 days ago

Mascot New South Wales, Australia First Focus IT PL Full time $80,000 - $120,000 per year

Senior Support Technician – Trusted Tech, Client Hero

You've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.

You know your way around infrastructure, but you also know how to talk to people.

You're the calm in the storm, the one clients trust when things get weird.

Now it's time to join a team that sees your depth, backs your growth, and gives you the space to build real client relationships while staying hands-on with the tech.

We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running). With 300+ staff across Australia, New Zealand, and the Philippines, we've grown consistently for 15+ years by hiring great people, supporting them well, and partnering with clients who value what we do.

Why This Role Stands Out

  • You'll be the go-to for key clients—building trust, solving problems, and making their day better
  • You'll work across a wide range of tech—servers, cloud infra, networking, messaging, and more
  • You'll collaborate with senior engineers and project teams to deploy smart solutions
  • You'll have time to train, space to grow, and support from people who get it

What You'll Be Doing

  • Being the calm voice and sharp mind clients turn to when things go sideways
  • Solving problems across Microsoft AD, Azure, M365, Exchange, and Windows Server—sometimes before the client even know there's a problem
  • Supporting hybrid cloud setups like Azure, VMware, and Citrix with the kind of finesse that makes junior techs take notes
  • Diagnosing weird, wonderful, and occasionally cursed issues across desktops, servers, networks, and backups
  • When required, jumping into project deployments like a pro—no hand-holding required
  • Building strong relationships with key clients so they ask for you by name (and maybe send snacks)
  • Collaborating with senior engineers and solutions experts to keep environments clean, secure, and humming

What You'll Bring

  • Deep infrastructure knowledge—from desktop to firewall, LAN/WAN included
  • Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
  • Experience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)
  • Excellent communication skills—clear, confident, and client-friendly
  • A knack for complex problem-solving and ticket triage
  • Familiarity with ConnectWise, Labtech, Kaseya, or similar tools
  • A genuine desire to help, not just fix

What You'll Get

  • Up to $100k package + benefits for the right mix of skills and values
  • Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
  • Flexible working arrangements to support real work-life balance
  • 10 paid study days a year, exam fees covered, and pay rises for certs
  • FastTrack mentoring program for personal and professional growth
  • MAD (Making A Difference) Council—equality, charity, and sustainability
  • Tesla company car option (yes, really—conditions apply)
  • Regular social events and a team culture built on trust, curiosity, and support

Neurodiverse? We've Got You.

We welcome applications from Neurodiverse candidates. If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

This is a role for someone who's ready to be more than just technical support. If you're still reading, we'd love to hear from you.

  • Senior Support Technician

    2 days ago

    Mascot, Australia First Focus Full time $80,000 - $120,000 per year

    Senior Support Technician – Trusted Tech, Client HeroYou've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.You know your way around infrastructure, but you also know how to talk to people.You're the calm in the storm, the one clients trust when things get weird.Now it's time to join a team...

  • Senior Support Technician

    2 days ago

    Mascot, Australia First Focus Full time $80,000 - $100,000 per year

    Senior Support Technician – Trusted Tech, Client HeroYou've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.You know your way around infrastructure, but you also know how to talk to people.You're the calm in the storm, the one clients trust when things get weird.Now it's time to join a team...

  • Senior Security Installations Technician

    4 hours ago

    Mascot, New South Wales, Australia Intelligent Monitoring Group Limited Full time $80,000 - $120,000 per year

    Installation/Service Technician (Security)Mascot NSWSalary range depending on experience plus Super and Company Vehicle,company uniform and specialist tools of trade are all provided as part of your salary package.(Electrical trades Background) Ideal for an Electrician looking to upskillReady to shift gears from standard electrical work into a smarter,...

  • Automotive Technician

    4 days ago

    Mascot, New South Wales, Australia EVDealer Group Full time $60,000 - $80,000 per year

    Light Vehicle Motor TechnicianBYD | Mascot, NSWStep into the future of automotive with BYDThis is your opportunity to work with one of the world's fastest-growing automotive brands. We're opening a brand-new, state-of-the-art service centre in Mascot and we're looking for skilled Light Vehicle Technicians to join our foundation team.What's in it for you:...

  • Electronics Technician

    2 days ago

    Mascot, New South Wales, Australia Private Advertiser Full time $60,000 - $80,000 per year

    About the RoleA growing technical solutions provider is seeking a hands-on Electronics Technician - Engineering Support to join their team. This role combines workshop, technical support, and light field service, giving you the chance to apply your electronics skills across a variety of tasks.Working closely with the Technical & Engineering team, you'll be...

  • Information Technology Support Technician

    1 week ago

    Cavan, New South Wales, Australia E-Solutions Full time $90,000 - $120,000 per year

    Hiring Now: IT Technician Support – L2 (Contract)Location:Cavan, South Australia (Work from Office)Experience:4–6 yearsWe are looking for anexperienced IT Technician Support – L2to join our team in Cavan, South Australia. This is a hands-on role supporting both end-users and a manufacturing environment. If you enjoy solving technical problems,...

  • Senior Support Technician

    2 days ago

    Mascot NSW, Australia First Focus IT Full time $80,000 - $120,000 per year

    Senior Support Technician – Trusted Tech, Client HeroYou've spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.You know your way around infrastructure, but you also know how to talk to people.You're the calm in the storm, the one clients trust when things get weird.Now it's time to join a team...

  • Support Technician

    2 days ago

    Mascot, New South Wales, Australia First Focus IT PL Full time $60,000 - $80,000 per year

    You've been grinding remote tickets for years.You've mastered the queue.You've soloed Exchange.You've tanked Azure outages and DPS'd your way through AD forests.Now it's time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun. We're First Focus—Australia's top MSP (Cloud Tango says so, 8 years running). With...

  • Support Technician

    2 days ago

    Mascot, New South Wales, Australia First Focus Full time $80,000 per year

    You've been grinding remote tickets for years.You've mastered the queue.You've soloed Exchange.You've tanked Azure outages and DPS'd your way through AD forests.Now it's time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun. We'reFirst Focus—Australia's top MSP (Cloud Tango says so, 8 years running). With...

  • High Voltage Technician

    2 days ago

    Orange, New South Wales, Australia JLE Group Full time $80,000 - $120,000 per year

    JLE Manufacturing and Hire is excited to share we are building a bigger team in Orange, NSW to meet demands for our expanding business.We're looking for experiencedHigh Voltage Technicianswho are keen to contribute to the continued growth of the business to keep our projects moving. Our team specialises in electrical services and supplies for mining,...