Senior Communications Manager

Help us deliver like never before

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.

About the opportunity

The Senior Communications Manager is part of the team that carries responsibility for protecting and enhancing Australia Post's reputation, which is achieved through the delivery of Australia Post's communications strategy.

Reporting to the Head of Enterprise Communications, you will develop and implement communication plans that directly support the work conducted across the enterprise working with Senior Stakeholders across all areas of the business, focusing on amplifying those that deliver on Australia Post's Post26 & Post30 strategic objectives. The role will develop and produce the Australia Post Annual Report.

You will also work to implement and bring to life AP's positions and decisions via managing resources and activities within the Communications team. Critical to this role will be working collaboratively across the enterprise and business teams. You will build effective relationships at all levels of the business and develop a deep understanding of business needs and stakeholder audiences.

The role will provide advice to the Head of Enterprise and General Manager, Communications, direct the work of advisors, and work with the Head of to embed best-in-class practice in the team.

You'll also

• Build trusted relationships with Executive level leaders across the entire business, prepare communications plans, briefs, messaging and presentations, as needed
• Support key enterprise projects and initiatives by developing and advising on communications approaches to enhance team member and stakeholder engagement
• Support engagement and development of leaders, including Senior Leaders events and communications.
• Lead the drafting and production of Australia Post's Annual Report, in collaboration with external partners and internal subject matter experts to meet statutory requirements and effectively communicate the scope of our operations and transformation
• Support key enterprise projects and initiatives by developing and advising on communications approaches to enhance team member and stakeholder engagement; and work with Business Unit teams to develop a deep understanding of the interests, agendas, issues and opportunities to work collaboratively with each of the business units
• Manage projects (e.g. Annual Report), campaigns, and channel budgets

About you

A seasoned communications expert and leader you're calm under pressure and can work through issues quickly and methodically. You are a fierce advocate for the customer and can translate complex information into easy-to-understand communications with ease. Action-oriented, organised, and driven by data you are efficient, adaptable and have a solution-focused attitude. You're inquisitive, proactive, eager to get stuff done, and enjoy building strong relationships with team members and stakeholders across the business.

What are we looking for?

• Relevant tertiary qualifications in communications or a related discipline in a large and complex organisation
• Project management skills to ensure that large-scale programs are planned, run and evaluated efficiently and consistently
• Experience in developing, executing, and evaluating communication plans and campaigns
• Exceptional oral, written, and editing skills with an excellent understanding of a wide variety of communication channels and techniques, including digital communications
• Natural curiosity about issues and developments about current news issues, and in the broader community socio-political environment
• Highly organised and efficient and the ability to work through ambiguity
• Demonstrated leadership of teams, interpersonal, change communication and project management skills
• Understanding of issues and reputational impact

How we'll deliver for you

• Join one of the most culturally and linguistically diverse workforces in Australia, where we're all ages, genders and come from all walks of life
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They're the TIES that bind our team together
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on