Senior Project Manager

FOREVER US

Step into the world of Forever New, where fashion meets innovation. As one of Australia's leading global fashion brands, we've grown from our Melbourne roots to over 450 stores worldwide with a thriving online presence. Our success is driven by our passionate community of creative thinkers, retail experts, and forward-looking innovators who bring our vision to life - to make it her moment.

At Forever New, we're not just designing beautiful fashion; we're transforming how technology powers every touchpoint of our business. Join us as we continue to evolve our digital ecosystem and deliver seamless experiences to our customers around the world.

THE PERKS WE OFFER YOU

As a valued member of the Forever New family, you'll enjoy a range of benefits designed to support your success and wellbeing:

• Enjoy a generous 40% employee discount, with additional discounts for family and friends.
• Subsidised daily coffee and lunch at our on-site cafe
• Celebrate special moments with loyalty and birthday leave
• Receive referral incentives for introducing talented people to our team
• Access to wellbeing and sustainability initiatives that support your overall health and purpose
• Thrive through continuous learning and development programs
• Be recognised through our reward and service awards programs
• Benefit from subsidised parking at our vibrant Richmond Head Office
• Gain global exposure across five continents, expanding your horizons and career opportunities.

YOUR DREAM OPPORTUNITY

Forever New is embarking on an exciting global technology transformation, and we're seeking a Senior IT Project Manager to lead the delivery of this pivotal program of work. This role will be at the forefront of the migration to a new omni-channel platform that will redefine our digital and retail experience across multiple markets.

As the Senior IT Project Manager, you'll work closely with the IT leadership team and Business leaders to lead the end-to-end delivery of large-scale transformation projects that simplify and modernise Forever New's technology ecosystem. You'll drive project execution, stakeholder engagement, and change management to ensure the successful rollout and adoption of the new platforms across all regions and business functions.

You'll leverage your deep experience in retail and eCommerce (ideally with Shopify) to deliver innovative solutions that enhance scalability, performance, and customer experience. With a strong focus on vendor management and commercial outcomes, you'll play a critical role in shaping the next generation of Forever New's digital capability.

Additionally, you will help design and govern an IT Project Management Office.

GET EXCITED TO:

• Lead an enterprise-wide transformation, designing an integrated global architecture across eCommerce, retail, and core business systems.
• Lead end-to-end delivery of IT projects, including planning, scheduling, budgeting, and risk management.
• Engage with stakeholders, vendors, and cross-functional teams through meetings, workshops, and presentations to ensure alignment and project success.
• Oversee project execution, including testing, integration, deployment, and quality assurance.
• Champion change management, including training coordination and operational handovers.
• Monitor and report project progress, maintaining comprehensive documentation and executive updates.
• Ensure compliance with security, data protection, regulatory requirements, and company policies.
• Identify and implement process improvements and best practices in project management.
• Foster collaboration, knowledge sharing, and teamwork across project teams.
• Shape and run the IT Project Management Office from a design, governance and reporting perspective.
• Support workplace health and safety by following policies, reporting hazards, and participating in safety activities.

THE SKILLS & EXPERIENCE YOU OFFER US

• Formal Project Management Accreditation (Scrum, Waterfall, Prince2)
• University qualification in IT, Business Systems, or a related field
• 10+ years' experience within Technology functions
• 5+ years as a Project Manager delivering complex, enterprise-scale IT projects
• 3+ years' experience within the Retail industry across stores and eCommerce sales channels
• Proven experience leading eCommerce projects (Shopify migration experience highly regarded)
• Technical background with broad IT understanding and vendor management experience
• Strong understanding of digital and enterprise applications (ERP, WMS, OMS, CRM, PIM, DAM, Loyalty

BEHAVIOURS & ATTRIBUTES

• High-achieving, results-driven mindset with strong ownership and accountability
• Exceptional stakeholder management and communication skills
• Executive-level written and verbal communication capability
• Ability to manage complexity, risk, and competing priorities with pace and precision
• Commercially astute and detail-oriented
• Team player who fosters collaboration and knowledge sharing
• Proactive problem solver who thrives in a fast-paced, evolving environment
• Passionate about eCommerce and technology

OUR VALUES

Whether we're innovating digital experiences, collaborating across global teams, or styling our customers in store, these values guide everything we do:
Think Customer

Respect for All

Keep it Simple

Take Responsibility

Act with Pace

Join Forever New and play a key role in transforming our global technology landscape.
Be part of a brand where fashion meets innovation and make it her moment.