L3 Project Engineer

2 days ago

Castle Hill, New South Wales, Australia IT&C Full time

Why you should join us

  • Professional development - company-funded Microsoft and industry certifications
  • Ongoing mentoring and support from the leadership team
  • Great workplace culture and regular team events
  • Exposure to a wide range of projects and technologies
  • Work-life balance flexibility (WFH, office, client sites)
  • Free parking, right outside our office

About IT&C

We are a leading Technology Solutions Provider (TSP) with a national presence.

Our goal is to deliver high-quality technology solutions and foster ongoing partnerships with our customers.

Our offices are located in Sydney, Central Coast, Melbourne, Gold Coast, Brisbane, and Bundaberg.

We are a Microsoft Cloud Solution Provider (CSP) direct partner, Sophos partner, Datto partner and ConnectWise partner.

About the Role

We are looking for an experienced Project Engineer with excellent customer service skills to join our Sydney (Castle Hill) team.

What You'll Do:

  • Own Your Day: Shape your schedule around client engagements, project scoping, and the delivery of multiple concurrent projects
  • Lead with Expertise: Resolve complex technical challenges across diverse technologies while maintaining a personal, customer-first approach
  • Drive Innovation: Play a pivotal role in pre-sales, technical project management, and hands-on delivery for our Managed Services clients
  • Design & Deploy: Architect and implement infrastructure solutions that make a real difference for our clients.

Main Duties & Responsibilities

  • Working with relevant stakeholders to design solutions using the IT&C product/service stack (Microsoft Cloud, Sophos, Datto, HPE, Aruba)
  • Build project plans, manage and deliver projects
  • Provide seamless project handovers and documentation to our BAU support team
  • L3 escalations from our BAU support team
  • Maintaining vendor certifications (e.g. Microsoft, Sophos, Datto - to name a few)

Required Skills/Experience

  • Minimum 3 years recent hands-on experience in a Managed Service Provider (MSP) managing and delivering projects
  • Proven experience migrating business systems to the Microsoft 365/Azure ecosystem
  • Proven experience migrating business systems to on-premise Windows servers
  • Microsoft Exchange/Intune/Defender design and deployment
  • High-level understanding of Networking Technologies (DHCP/DNS/LAN/VLAN/WLAN/WAN)
  • Strong documentation skills
  • Ability to communicate technical and non-technical concepts to a wide range of stakeholders
  • Experience with ConnectWise PSA/RMM preferred, or other PSA/RMM systems

Personal Attributes

  • A valid driver's license and your own roadworthy vehicle
  • Current Microsoft 365/Azure certifications - required
  • Exceptional communication and proven stakeholder management experience
  • Exceptional attention to detail, time management skills and strong project management discipline
  • Ability to work autonomously and within a team
  • Eager to continuously grow and improve technical skills
  • Consistently presentable and punctual

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