Guest Experience Expert
5 days ago
POSITION SUMMARY
Be the Vibe Behind the View
Join Pier One Sydney Harbour as a Guest Experience Expert - Night Audit working as part of our Front Office team.
At Pier One Sydney Harbour, the night is your stage. While the city sleeps, you're the one making sure everything runs like clockwork because unforgettable stays don't stop when the sun goes down. From late-night check-ins to early-morning farewells, every detail matters in making a seamless experience.
As a Guest Experience Expert – Night Audit, you'll own the overnight rhythm: posting charges, running end-of-day reports, and ensuring every account balances perfectly. You'll handle check-ins, check-outs, room assignments, and those last-minute requests with confidence and care. Calm under pressure, sharp with details, and always ready with a warm welcome.
What You'll Do:
Set the tone: Be the first and last impression by welcoming late arrivals, handling check-outs, and making every guest feel at home.
Own the details: Post charges, balance accounts, run night audit reports, and roll the date.
Keep it smooth: Manage room assignments, handle special requests, and solve problems before they become issues.
Be the calm: Stay organized, stay sharp, and keep everything running seamlessly.
What You Bring:
A passion for authentic hospitality and locally inspired experiences.
A sharp eye for detail and a love for design and storytelling.
A professional look, a positive attitude, and a team-first mindset.
A desire to go beyond the booking and create signature moments.
Why You'll Love It Here:
Work at a harbourside destination with serious wow-factor.
Be part of a brand that's innovative, expressive, and sociable.
Enjoy flexible hours, a supportive team, and a workplace that feels like a party with purpose.
Help guests live Sydney—not just visit it.
Benefits, Perks & Rewards:
Help guests live Sydney—not just visit it.
Free delicious duty meals including one free barista coffee a day
Numerous Activations and events to connect with your colleagues
Free dry cleaning for all your work clothes
Exclusive associate discounts on Food & Beverage and Hotel rooms (including all proprieties within Marriott International) for you, your family and friends
Ready to turn service into storytelling?
Apply now and help us create the next unforgettable Pier One moment.
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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