Guest Experience Agent

Reservations Agent - Guest Experience

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

As our
Reservations Agent
, you will be part of the
Guest Experience
team within the
Group Customer & Product
division, supporting our commitment to delivering exceptional service and memorable experiences for our guests.

This is a fantastic opportunity where you will contribute to the seamless booking experience for our guests, ensuring every interaction reflects our values and enhances our reputation as a trusted destination.

A few of your responsibilities:

• Handle guest reservations and inquiries with professionalism and efficiency
• Provide accurate information about our properties, services, and availability
• Collaborate with internal teams to ensure guest needs are met
• Maintain high standards of customer service in a fast-paced environment

What we are looking for:

• Experience in front-line customer service or contact centre roles
• Strong communication and interpersonal skills
• Ability to work in a dynamic, team-oriented environment
• Attention to detail and commitment to delivering quality service
• A passion for creating memorable guest experiences

About you:

You are a customer-focused professional with a background in hospitality or contact centre environments. You thrive in fast-paced settings and enjoy helping guests feel valued and cared for.

Your role will be pivotal in shaping the success of our guest experience team, ensuring every reservation interaction contributes to our reputation for excellence.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy - limitless career opportunities
• An organisation that values diversity, teamwork and being your best self
• Mental Health and Wellbeing services

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

Each team member is expected to champion The Star's Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star's culture.

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.