Commercial Administrator

6 days ago

Preston, Victoria, Australia CW Retail Services Pty Ltd Full time $60,000 - $90,000 per year
Commercial Administrator

About Us

Chemist Warehouse is Australia's largest pharmacy retailer with over 17,000 team members and more than 600 stores nationwide. Following our merger with Sigma Healthcare, we're now a Top 50 ASX-listed company with expanding operations across New Zealand, Ireland, and China.

Together, we're transforming healthcare and retail with industry-leading distribution, technology, and people practices — and we want you to be part of this journey.

Job Description

We're looking for a Commercial Administrator to join our Business Development team and support the growth of our commercial and export operations. This is a great opportunity for someone with strong relationship management and organisational skills who thrives in a fast-paced environment and enjoys working across multiple teams to deliver exceptional service.

In this role, you'll manage and support bulk order processing through our Commercial (B2B) platform, coordinating relationships between suppliers, warehouses, and customers. You'll collaborate closely with departments across the business — including Buying, Ecommerce, Supply Chain, and Customer Service — to ensure smooth operations and uphold our high standards of efficiency and service delivery.

Reporting directly to the Group Manager – Business Development, you'll play a key role in maintaining and improving commercial workflows, data accuracy, and client satisfaction across our growing portfolio of corporate and export clients.

Role Responsibilities

  • Manage and support bulk order processing through the Commercial platform.

  • Maintain strong relationships with corporate and export clients, including aged care facilities, hospitals, schools, charities, and internal retail stores.

  • Coordinate with suppliers, supply chain, and stores to ensure efficient and timely order fulfilment.

  • Ensure all products comply with buyer approvals and commercial pricing standards.

  • Collaborate with internal teams to resolve operational issues and improve service delivery.

  • Maintain accurate records, client information, and product data using internal systems.

  • Negotiate terms and pricing to meet client needs while supporting company objectives.

  • Analyse sales data and customer feedback to identify opportunities for improvement.

  • Support the ongoing development and enhancement of the Commercial platform and related processes.

  • Uphold workplace health and safety standards in line with company policy.

About You

You're a proactive and detail-oriented professional with a passion for operational excellence and customer satisfaction. You're comfortable managing multiple priorities and liaising with stakeholders from diverse backgrounds.

Qualifications & Experience:

  • Demonstrated experience in account management, customer service, or commercial operations, ideally within retail, FMCG, or B2B environments.

  • Strong knowledge of inventory management and order fulfilment processes.

  • Excellent communication and relationship management skills with internal and external stakeholders.

  • Strong negotiation, problem-solving, and data entry accuracy skills.

Personal Attributes:

  • Highly organised, with the ability to prioritise and multitask in a dynamic environment.

  • A hands-on, practical approach and strong attention to detail.

  • Excellent collaborator who can build lasting professional relationships.

  • Demonstrated initiative and a results-driven mindset.

  • Adaptable to a rapidly changing environment and comfortable learning new systems and processes.

Benefits

  • Career growth and development opportunities in a supportive team environment.

  • Access to discounts across all Chemist Warehouse and affiliated brands.

  • Subsidised on-site café and free annual flu vaccinations.

  • Access to our Employee Assistance Program (EAP).

  • Be part of an expanding ASX-listed organisation shaping the future of retail healthcare.

Apply Now

If this sounds like the opportunity you've been looking for, we'd love to hear from you

Simply click the Apply button to submit your application and take the next step in your career with Chemist Warehouse.


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