Retail Manager

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

The Retail Manager is responsible for developing and executing the centre's retail engagement strategies to maximise net property income, enhance asset valuation, improve retailer satisfaction, drive turnover, and elevate the overall customer experience, while managing a dedicated portfolio of retailers. Supporting the Centre Manager, this role may also involve ad-hoc tasks as needed. As a trusted advisor, the Retail Manager provides expert guidance on the optimal retail mix to achieve annual sales targets, foster retailer growth, and drive the centre's strategic objectives. With strong financial acumen and interpersonal skills, the Retail Manager builds positive retailer relationships and fosters collaboration. The role includes leasing storage spaces and managing the centre's budget, ensuring efficient operations and financial success. By managing information, resources, and retail support initiatives, the Retail Manager plays a crucial role in supporting retailers' success and contributing to the overall performance and growth of both the retailers and the shopping centre.

• People Leadership: Manage team performance, development, compliance, and budgeting while fostering a strong leadership culture.
• Retailer & Tenant Management: Build strong retailer relationships, oversee tenancy administration, and implement support strategies to improve sales and foot traffic.
• Lease Management: Handle lease variations, storage licenses, and ensure all lease obligations and documentation are maintained and compliant.
• Centre Operations: Enhance centre presentation, collaborate with Guest Experience and Marketing teams, and resolve retailer operational issues.
• Financial & Reporting: Complete sales and financial reporting, manage controlled debt, payment plans, legal processes, and explore retail media income opportunities.
• Customer Service & Coordination: Lead retailer onboarding, ensure policy compliance, manage feedback, and support customer experience initiatives.

Liaises with tenants, centre management, marketing, leasing, finance, development, and joint venture partners.

• Background in retail or property management
• Proven ability to manage retailer relationships and commercial outcomes
• Strong financial, reporting, and compliance skills
• Knowledge of retail legislation and leasing
• Excellent communication, customer service, and organisational abilities
• Tertiary qualification desirable

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Generous Parental Leave

This role requires a commercially minded, relationship-driven professional who thrives in a collaborative, fast-paced environment.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence.  They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email:

Phone: (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.