Customer Service Officer

1 day ago

Noble Park, Victoria, Australia E&S Trading Full time $60,000 - $80,000 per year

For over 60 years, we've has been helping customers create better living experiences through quality kitchen, bathroom and laundry solutions. Customers choose e&s for the expert advice and outstanding service from our team across our expanded state-wide locations. We are a proud, honest, and respectful employer and we are people first.

We are now excited to be part of the JB Hi-Fi Group which gives us the added strength and support of one of Australia's leading retailer groups.  If you love retail as much we do, we're excited to hear from you.

Customer Service Officer

Full-Time | Based at e&s Support Centre Noble Park (Hybrid role 2 days WFH)

At e&s, we pride ourselves on delivering more than just premium kitchen, bathroom, and laundry products—we deliver an exceptional customer experience. We're now on the lookout for a Customer Service Officer to join our Customer Experience team and play a pivotal role in supporting our customers post-purchase.

This role is all about putting the customer first - managing service issues, resolving problems with empathy, and ensuring every customer feels valued and supported. You'll be the key point of contact for customers with faulty products or service concerns, working closely with suppliers, internal teams, and retail staff to achieve timely, cost-effective solutions.

What you'll do:

  • Act as the first point of contact for customers with post-purchase issues.
  • Manage service cases from start to finish - logging, tracking, and resolving in a timely manner.
  • Liaise with suppliers and make informed decisions on product replacements when needed.
  • Build strong relationships with customers by showing empathy and clear communication.
  • Partner with internal teams and supplier reps to resolve cases effectively.
  • Maintain up-to-date product knowledge and participate in training.
  • Contribute to continuous improvement by providing feedback on recurring issues.

What we're looking for:

  • A genuine customer-first mindset, with the ability to manage conversations with empathy and professionalism.
  • Strong problem-solving and mediation skills - you'll know how to balance customer needs with business outcomes.
  • A confident communicator who can manage expectations while building positive relationships.
  • Highly organised with excellent time management and attention to detail.
  • Proficient with computer systems for logging and tracking cases.
  • A team player who thrives in a collaborative environment but can also work independently.

Why join e&s?

At e&s, you'll be part of a supportive, people-focused business where your contribution makes a real impact. We offer a collaborative workplace culture, continuous learning opportunities, and the chance to be part of a business passionate about delivering outstanding customer experiences. We also offer:

  • Generous staff discounts on premium kitchen, bathroom, and laundry products
  • Access to wellbeing programs and support through our Employee Assistance Program
  • Invitations to supplier events and industry galas
  • 5 weeks annual leave once you reach 5 years of service
  • Comprehensive training and development to set you up for success
  • Opportunities to grow your career—we love to promote from within

e&s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees. If you require any accommodation or want to find out more, please don't hesitate to reach out to 

Please note that only shortlisted candidates will be contacted for an interview.

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