Customer Service Agent

2 hours ago


Noble Park, Victoria, Australia Car-Trek Australia Pty Ltd Full time $60,000 - $80,000 per year

About ISS First Response

ISS First Response is Australia's leading assistance provider for commercial vehicles, rail and industrial clients, providing breakdown support, roadside assistance and organising incident response Australia-wide 24/7. We have hundreds of clients across various programs and we are never required to do cold calling. This is all about helping people.

We are a family-owned business, and we love the close-knit relationships that are built across our Company. We are looking for people who are team players, like to work hard and are reliable. Our culture is important to us, as is finding the right fit.

What You'll Be Doing

As an Incident Management Consultant, your role goes beyond traditional call centre service. You'll be at the heart of our operations, managing urgent and critical client requests while delivering exceptional service.

Why This Role is Different

This isn't just another call centre job - it's an opportunity to build a meaningful career in a supportive, innovative, and flexible environment. As part of a boutique, specialised team, your work will directly impact Australia's commercial and industrial sectors. Whether you're guiding a stranded truck driver to the nearest service provider or helping manage a rail incident, your role is critical—and deeply rewarding.

What We Offer You

We offer a dedicated trainer and fully paid training program to ensure you can become an asset to us.  Once you successfully complete our training program you will be promoted to Customer Service Agent and as such will be rewarded with a permanent role on a higher hourly rate.

  • Competitive Compensation
  • Full-time, permanent position with job security in a growing industry.
  • Enjoy 5 weeks of annual leave per year.
  • Work Environment:

  • Safe, spaced-out, screened workstations.

  • A collaborative team culture with snacks, themed lunches, and regular team activities.
  • Convenient Noble Park location with secure, off-street parking.

What We're Looking For

No call centre experience? No problem. We value your personality, work ethic, and transferable skills over industry experience.

We're seeking individuals who thrive in fast-paced, problem-solving environments and enjoy making a tangible impact through their work.

Essential Skills and Attributes:

  • Articulate communication and the ability to remain calm under pressure.
  • Strong typing skills.
  • Confidence using Microsoft Office and managing administrative tasks with accuracy.
  • Must have a patient demeanour and a solutions-oriented mindset to handle client challenges.
  • Consistent attendance, punctuality and commitment to your shift roster.
  • Be available to work on a rotating roster between 6 am and 11 pm, Monday to Sunday.

Bonus Skills (Not Essential):

  • Prior experience in customer service, call centres, or heavy vehicle industries.
  • Familiarity with handling urgent or emergency situations.

How to Apply

Ready to make a difference? Here's what we need from you:

Submit your resume via Seek and include a Cover Letter outlining why you're the right fit for this role. Be specific about your skills and experience.



  • Noble Park, Victoria, Australia e&s Full time $60,000 - $90,000 per year

    For over 60 years, we've has been helping customers create better living experiences through quality kitchen, bathroom and laundry solutions. Customers choose e&s for the expert advice and outstanding service from our team across our expanded state-wide locations. We are a proud, honest, and respectful employer and we are people first.We are now excited to...


  • Noble Park, Victoria, Australia E&S Trading Full time $60,000 - $80,000 per year

    For over 60 years, we've has been helping customers create better living experiences through quality kitchen, bathroom and laundry solutions. Customers choose e&s for the expert advice and outstanding service from our team across our expanded state-wide locations. We are a proud, honest, and respectful employer and we are people first.We are now excited to...


  • Noble Park, Victoria, Australia Seeley International Full time $60,000 - $80,000 per year

    Seeley International is Australia's largest manufacturer of climate control and HVAC solutions for domestic, commercial, and industrial markets, with iconic brands such as Breezair, Braemar, Coolair, Climate Wizard and Convair. For more than fifty years, this Australian owned family business has led the industry with groundbreaking innovations. Seeley...


  • Noble Park North, Victoria, Australia National Patient Transport Full time $60,000 - $90,000 per year

    Customer Service Operator – Call Taker/Dispatcher (Communications Centre)$30.41/hour + 25% casual loading + shift allowances | Fast-paced, meaningful work in a supportive healthcare team in Noble Park NorthBe the voice behind the scenes. Support real patients, real-time.We're seeking confident, clear communicators with strong customer service instincts to...


  • Noble Park North, Victoria, Australia HSP UTE LIDS Full time $65,000 - $71,000 per year

    Join the Team at HSP Ute Lids – Innovators in the Automotive Accessories IndustryAbout Us:At HSP Ute Lids, we're more than just a company; we're a hub of innovation, making products right here in Australia for the Ute accessories market. We're currently looking for a Warranty and Aftersales Representative to join our Customer Solutions Division. This role...


  • Keilor Park, Victoria, Australia Vic Air Supplies Full time $60,000 - $90,000 per year

    Trade/Counter Salesperson – Keilor Park or Dandenong SouthVic Air Supplies is a leading Australian-owned supplier of heating, cooling, ventilation, and Sheetmetal products to the domestic and commercial industry. Proudly operating for over 30 years, we have built a reputation for quality products and excellent service.We are currently seeking an...

  • Lending Specialist

    2 days ago


    Noble Park, Victoria, Australia RACV Full time $60,000 - $90,000 per year

    • Noble Park, VIC• Full time permanent | Hybrid working• Competitive salary | Discounts on selected RACV productsGreat things start hereRACV's Finance Company is a dynamic, fast paced and fun environment in which to work.We have an exciting opportunity for a Lending Specialist to join our team to continue to provide a high level of service to our...


  • Noble Park, Victoria, Australia Fleetwood Australia Full time $90,000 - $120,000 per year

    Join a market leader in the caravaning and RV sector - ASX listed companyTake the reins in driving business growth across VIC/SA/TAS, winning new clientsBuild long lasting relationships, shape strategy and celebrate successAt Fleetwood RV Solutions, we are proud to continue Fleetwood Australia's legacy of innovation and quality by redefining outdoor living...


  • Noble Park, Victoria, Australia Fleetwood Australia Full time $60,000 - $90,000 per year

    Join a market leader in the caravaning and RV sector - ASX listedManage and validate warranty claims to ensure quality and compliance.Drive continuous improvement through data analysis and customer-focused solutionAt Fleetwood RV Solutions, we are proud to continue Fleetwood Australia's legacy of innovation and quality by redefining outdoor living and travel...


  • Noble Park, Victoria, Australia Nationwide Group Full time $60,000 - $90,000 per year

    *Join a Fast-Paced, Supportive Team in a role that makes a Real Difference* Noble Park Location | Free Onsite Parking & Gym | Employee Benefits Included*About Us* At Nationwide Group (NWG), we're proud to be Australia's largest provider of emergency roadside assistance, towing, transport, and storage solutions.With a team of 770+ dedicated professionals,...