Transit Officer

ABOUT WILSON:

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia's leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth.

Join the Front Line of Public Safety – Become a Transit Officer

Are you ready to make a real difference in your community? Wilson Security are seeking dedicated, resilient, and community-minded individuals to join our team as Transit Officers.

This is not just a job—it's a calling. Transit Officers are the guardians of our rail & bus network, ensuring the safety, security, and comfort of thousands of passengers every day.

ABOUT THE ROLE:

• Location: Various locations across the Adelaide Region
• Part Time Opportunities available
• Weekday and weekend afternoon shifts available
• SSIA Level 2

Wilson Security is expanding in Adelaide, securing additional contracts that strengthen our presence in the Whole of Adelaide. This growth has created new roles within our Adelaide team, focused on enhancing response and support capabilities for our existing teams and clients.

These positions are crucial to our success in the region and will be supported by our Operations Team and Duty Managers. They offer the opportunity to work in response roles, handling events such as protests and emergency management, with training across multiple locations and a variety of positions.

DUTIES & RESPONSIBILITIES:

• Providing strong Customer Service solutions to the public, contractors & client
• Identifying and reporting hazards and incidents
• Intervene and resolve disputes
• Deter and reduce security incidents
• Deescalate anti-social behaviour
• Respond to emergency situations

What You'll Do

As a Transit Officer, you'll wear many hats:

• Law Enforcement: Exercise powers under the Passenger Transport Act
• Emergency Response: Be first on scene during incidents and assist emergency services
• Customer Service: Support passengers, provide guidance, and maintain a welcoming environment
• Community Engagement: Act as carers, peacekeepers, mentors, and listeners
• Public Safety: Patrol Train , Tram & Bus stations, and mobile units to prevent and respond to disorder

Where You'll Work

You'll be part of a large, dynamic team operating across the metropolitan rail & bus network.

WHO WE ARE LOOKING FOR:

• Strong Customer Service Skills
• Ability to spot discrepancies or violations quickly
• Clear, concise, and polite communication with the public
• Ability to resolve disputes or issues with minimal escalation.
• Willing to support and step up as required into other roles
• Ability to work well in a team or autonomously
• Ability to work in a rotational roster (Nights/Days/Weekends)
• Australian Citizen or hold Unlimited Work Rights
• Demonstrated ability to prepare and write reports
• Availability to and physical fitness to walk and stand for long periods
• Valid SA Security License
• Crowd Control endorsement will be highly desirable
• Current First Aid & CPR Certificate

This role is ideal for individuals who:

• Thrive under pressure and enjoy problem-solving

• Are physically capable and mentally resilient

• Value teamwork and community service
• Are ready to take on a challenging and rewarding career

Why Join Us?

• Comprehensive training and development

• Opportunities for career progression

• A chance to serve and protect your community

Ready to step up? Apply now and become a vital part of the team that keeps our rail network safe, secure, and welcoming for all.

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence SA ISL210765