Application Support Analyst

4 days ago

St Leonards, New South Wales, Australia Robert Half Full time $90,000 - $120,000 per year

THE COMPANY

A specialised financial technology firm delivering trading and liquidity management solutions to global financial institutions and retail brokers.

ON OFFER

  • Non-conventional working -
    Sunday (Remote) + 4x days during the week.
  • Join an established/ collaborative team providing the opportunity to upskill your financial markets knowledge.
  • A varied role- resolving technical issues to client onboarding.
  • Free lunch

THE ROLE

As the Application Support analyst, you will own complex technical problems from diagnosis to resolution, acting as the crucial link between customers and the businesses propriety applications and products.

Sunday work will focus on project work including new customer application integrations, maintenance, upgrades and migrations.

RESPONSIBILITIES

  • Provide technical and functional support to institutional and retail trading clients using the firm's trading and liquidity management platforms.
  • Respond to customer queries, provide troubleshooting advice and apply efficient resolution tactics, conducting deep investigations where required.
  • Determine root cause analysis of trading issues
  • Support new client onboarding, from initial application suite planning through to implementation.
  • Maintain application upgrades and migrations.

YOUR PROFILE

Ideal for an Application Support Analyst with experience in financial trading, who enjoys variety and enthusiastically takes on new challenges.

Will suit a curious individual, with a strong customer focus that can bridge the gap between the business applications and customers technical needs.

Fitting for someone looking for unconventional flexibility -
MUST BE ABLE TO WORK SUNDAY - (Remote) + 4x days during the week.

REQUIRED EXPERIENCE

  • Excellent triaging skills across Applications, Windows OS, and networking issues (TCP/IP).
  • Exceptional communication skills and ability to resolve issues under pressure.
  • Strong knowledge around financial trading process (Orders, execution, clearing, and settling).
  • Good understanding of financial instruments (stocks, security, securities, Forex, CFDs, and other derivatives).
  • Understanding of FIX protocol/ messages.
  • MT4/MT5 knowledge is highly desirable.

This is a full-time role- Sunday + 4x weekdays, located in North Sydney (hybrid working), offering $90,000 - $120,000 (plus super).

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Reference Number:

This is a hybrid position.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

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