
IT Client Services Administrator
1 week ago
Primary purpose of the role:
The Client Services Administrator's role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.
Key Result Area
Strategy, Planning, Acquisition & Deployment
- Support the acquisition of new computer or networking hardware
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Alert management to emerging trends in incidents.
- Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.
- Install and configure Citrix applications.
Operational Management
- Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
- Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability.
- Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.
- Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
- Install anti-virus software and ensure virus definitions are up-to-date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow ups to help requests.
Competencies (attitude, skills, typical qualifications & experience)
- 3 years' experience administrating both Citrix and physical clients remotely and on-site
- Experience documenting and maintaining configuration and process information
- Bachelor Degree or equivalent in Information Systems
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong interpersonal and oral communication skills.
- Ability to present ideas and solutions in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Strong knowledge of software quality assurance best practices
- Skilled at working within a team-oriented, collaborative environment.
-
Client Service Administrator
2 days ago
Sydney, New South Wales, Australia Buscojobs Full timeAbout the RoleWith continued growth and success, the firm is now looking for an experienced Client Service Administrator to join their team.This role is a varied and busy one encompassing all administration duties required within an accounting firm including:Providing support to a team of AccountantsPreparation of documents on behalf of AccountantsLodgment...
-
IT Client Services Administrator
3 days ago
Sydney, New South Wales, Australia Fresenius Medical Care Full timeJoin to apply for the IT Client Services Administrator role at Fresenius Medical Care1 day ago Be among the first 25 applicantsJoin to apply for the IT Client Services Administrator role at Fresenius Medical CarePrimary purpose of the role:The Client Services Administrator's role is to support and maintain in-house computer systems, laptops, desktops, and...
-
Client Service Administrator
2 days ago
Sydney, New South Wales, Australia Buscojobs Full timeAbout the RoleWith continued growth and success, the firm is now looking for an experienced Client Service Administrator to join their team.This role is a varied and busy one encompassing all administration duties required within an accounting firm including:Providing support to a team of AccountantsPreparation of documents on behalf of AccountantsLodgment...
-
It Client Services Administrator
2 days ago
Sydney, New South Wales, Australia Fresenius Medical Care Full timeJoin to apply for theIT Client Services Administratorrole atFresenius Medical Care1 day ago Be among the first 25 applicantsJoin to apply for theIT Client Services Administratorrole atFresenius Medical CarePrimary purpose of the role:The Client Services Administrator's role is to support and maintain in-house computer systems, laptops, desktops, and...
-
Professional Administrator
3 days ago
Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $88,000Client Service Co-ordinatorWe are seeking an experienced Client Service Co-ordinator to join our team. The ideal candidate will have a strong background in client service and administration, with excellent communication skills and the ability to work well under pressure.The successful candidate will play a key role in ensuring a smooth experience for clients...
-
Senior Client Services Administrator
2 days ago
Sydney, New South Wales, Australia The Andersen Partnership Full time6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.The Andersen Partnership provided pay rangeThis range is provided by The Andersen Partnership. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$80,000.00/yr - A$110,000.00/yrDirect...
-
Client Administrator
3 days ago
Sydney, New South Wales, Australia Buscojobs Full timeA 12-month Max-Term contract OpportunityAn opportunity to develop your career in a high performing, collaborative and supportive teamA hybrid role – 3 days a week in the office.The wealth management business consists of three distinct brands in addition to Perpetual Private – Fordham, Jacaranda financial planning and Priority Life – offering a unique...
-
Client Administration Officer
3 weeks ago
Sydney, New South Wales, Australia Buscojobs Full timeClient Administration Officer Debtor Management, Full time, fixed-term contract role until June 2026 – Unanderra Office 5 days a weekUnanderra as a baseWork with likeminded committed professional peopleOpportunity to make a real differenceAbout UnitingAt Uniting, we believe in taking real steps to make the world a better place. We work to inspire people,...
-
Client Services Officer
2 days ago
Sydney, New South Wales, Australia beBeeAdministrative Full timeJob Title: Client Services OfficerAbout the Role:The Legal and Client Support Officer will be a valuable addition to our existing administration division. This role is an important first point of contact for clients with complex legal and non-legal issues, determining and providing appropriate information, and organising support or services.Key...
-
Client Service
3 weeks ago
Sydney, New South Wales, Australia Buscojobs Full timeAbout the companyBased in North Sydney, this highly regarded, long-established advice firm is renowned for its client-centric approach and outstanding holistic financial advice. Over the years, they've built a solid, loyal client base and, due to ongoing growth, are now looking for an experienced Client Service Manager to join their team 4 days / week.About...