IT Client Services Administrator

1 week ago

Macquarie Park, Australia Fresenius Medical Care Full time $60,000 - $90,000 per year

Primary purpose of the role:

The Client Services Administrator's role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.

Key Result Area

Strategy, Planning, Acquisition & Deployment

  • Support the acquisition of new computer or networking hardware
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Alert management to emerging trends in incidents.
  • Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.
  • Install and configure Citrix applications.

Operational Management

  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
  • Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability.
  • Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.
  • Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
  • Install anti-virus software and ensure virus definitions are up-to-date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow ups to help requests.

Competencies (attitude, skills, typical qualifications & experience)

  • 3 years' experience administrating both Citrix and physical clients remotely and on-site
  • Experience documenting and maintaining configuration and process information
  • Bachelor Degree or equivalent in Information Systems
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong interpersonal and oral communication skills.
  • Ability to present ideas and solutions in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Strong knowledge of software quality assurance best practices
  • Skilled at working within a team-oriented, collaborative environment.

  • Client Services Administrator

    2 weeks ago

    Macquarie Park, Australia Fresenius Medical Care Full time

    **Primary purpose of the role**: The Client Services Administrator’s role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to...

  • IT Sales Administrator

    3 weeks ago

    Parramatta Park, Queensland, Australia HD IT Full time

    HD IT Parramatta, New South Wales, Australia Overview Join to apply for the IT Sales Administrator role at HD IT. Base pay range: A$70,000.00/yr - A$85,000.00/yr Role and Location Location: Parramatta, Sydney (on-site) Employment: Full-time, Permanent About HD IT HD IT has been proudly voted one of Australia's Top 50 Managed Service...

  • Client Success Specialist

    6 days ago

    Macquarie Park, Australia International SOS Full time

    **About the role**: The Client Services Executive is a crucial member of the Client Services team, serving as the primary point of contact for client and sales team inquiries in the region. This customer-facing role involves managing requests, providing education, addressing questions, and resolving issues related to International SOS products and services....

  • Client Services Officer

    1 week ago

    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    About the role We are seeking Client Services Officer, reporting to the Client Services Team Leader responsible for being the first point of contact for our customers. The Client Services Officer will provide an exceptional level of customer service following the order to invoice and contract lifecycle. **Requirements**: - Order processing and tracking...

  • Administrative Assistant

    2 weeks ago

    Parramatta Park, Queensland, Australia beBeeEngagement Full time $60,000 - $85,000

    Job Opportunity: Engagement Support Specialist">We are seeking a highly motivated and organized Engagement Support Specialist to join our Business & Engagement Support team in the Tax & Legal division.This is a fast-paced and dynamic role that values diversity, inclusion, and collaboration. As an Engagement Support Specialist, you will play a key role in...

  • Client Services Officer

    1 week ago

    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time $104,000 - $130,878 per year

    Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and...

  • Client Services Officer

    1 week ago

    Macquarie Park, Australia Konica Minolta Full time $104,000 - $130,878 per year

    Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and...

  • Senior IT Support Technician

    5 days ago

    Osborne Park, Western Australia Australian Client Services Full time $80,000 - $120,000 per year

    About UsScrewloose IT is a fast-growing Managed Service Provider (MSP) delivering IT support, telecommunications, cloud, and cybersecurity services. We're looking for a Senior IT Support Technician (Level 2/3) to join our Osborne Park office and help us deliver outstanding support and project outcomes to our clients.The RoleThis is an office-based role where...

  • Client Services Officer

    1 week ago

    Macquarie Park, Australia Kennedy Reid Full time

    Global appliance company! - Macquarie Park Location! Immediate Start! - Modern, stylish offices with Parking Onsite and short walk from the Station **The Company** Our client are a major manufacturing company that represents worldwide is seeking an experienced Client Service Officer on a temporary to permanent basis to work with a high-volume sales...

  • Casual Commercial Cleaner

    2 weeks ago

    Macquarie Park, Australia Australian IT Services Full time

    Casual Commercial Cleaner - High Security Site (Macquarie Park, Sydney) **Australian IT Services** is Australia’s trusted leader in technical cleaning for data centres and critical environments. Since 1996, we have partnered with major organisations to ensure their mission-critical facilities operate at peak performance. About the Role Reporting to the...