Business System Analyst

4 days ago

Melbourne, Victoria, Australia VIS Global Pty Ltd Full time $60,000 - $100,000 per year

Contract Duration - 6 Months

A Business Analyst (BA) in the telecom industry acts as a liaison between business units and IT, analyzing data to improve systems and processes, and documenting requirements for projects. Key responsibilities include gathering and documenting requirements, analyzing telecom usage and expenses, conducting impact assessments, liaising with stakeholders and IT teams, and developing reports and solutions to improve efficiency and profitability.

Core responsibilities

Requirements analysis: Elicit, analyze, and document business and system requirements from stakeholders using techniques like workshops, interviews, and document analysis.

Data analysis: Monitor and analyze telecom usage, performance metrics, and costs to identify trends, inefficiencies, and opportunities for improvement.

Process and system improvement: Evaluate current business processes and systems to identify gaps and propose solutions that increase efficiency, productivity, and profitability.

Liaison and communication: Act as a bridge between business users and technical teams, ensuring clear communication and understanding of project goals and deliverables.

Documentation: Create comprehensive work products, including technical specifications, process maps, use cases, and status reports.

Project support: Assist in project planning, coordination, and quality assurance activities, supporting project managers and technical teams throughout the project lifecycle.

Reporting: Develop and generate reports for stakeholders, presenting findings and recommendations to support informed decision-making.

Key skills and knowledge

Strong analytical and problem-solving skills

Expertise in data analysis tools and techniques, including advanced spreadsheet use

Knowledge of telecom systems, such as Telecom Expense Management (TEM) systems, Network functions, Service Assurance, OSS and BSS is a must to have

Proficiency in documenting business processes and system requirements

Excellent communication and interpersonal skills to work with diverse teams and stakeholders

Ability to understand and assess the impact of system changes on business processes

  • Adept at Agile working models with hands-on experience on Jira, Confluence

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