Claims Verification Officer

About the Role

The Claims Verification Officer works within the support function – Centralised Processing Unit team and Quality team of Employment Services division. Claims Verification Officer is responsible for processing and submitting outcome claims, wage subsidy claims, tax invoices, reimbursement claims, payments and any other fee-related claims for ES programs within

required timeframes. Claims Verification Officer also provide support in program reporting, compliance, assurance and administrative activities.

Claims Verification Officer ensures their work meets the requirements of program assurance, compliance, quality expectation, standards and frameworks as set by the funding bodies and SSI Group.

Key responsibilities will include:

• Claims & Payments Processing

Manage the end-to-end process of outcome claims, wage subsidy agreements, fund reimbursements, and supplier payments by collecting and verifying evidence, submitting documentation via relevant systems (e.g. funding body IT systems and SSI's ICMS), and ensuring compliance with contractual guidelines and deadlines.

• Stakeholder Engagement & Support

Act as a key point of contact for internal and external stakeholders including employers, job seekers, and Employment Services staff. Respond to queries related to claims, payments, reimbursements, and wage subsidies, providing timely and accurate support.

• Data Management & Compliance

Maintain accurate, secure, and up-to-date records. Identify and rectify errors, duplications, or incorrect evidence. Support monitoring, audits, and assurance activities in line with SSI policies and contractual obligations.

• Collaboration & Escalation Management

Work closely with team members, Program Leaders, and line managers to escalate and resolve complex issues, support monthly reporting activities, and ensure timely completion of tasks across Employment Services programs.

• Reporting & Fund Management

Monitor and reconcile funds across Employment Services programs and subcontractors. Support the administration of local program funds (e.g. Local Initiative Fund), and contribute to data collection, analysis, and reporting using various internal systems and platforms.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential criteria:

The ideal candidate will have a Certificate IV or higher in Business Administration, with strong administrative and compliance experience. Previous experience within the Employment Services sector in a similar role involving quality and compliance procedures, claims processing, or administration is desirable. High attention to detail, strong data and systems skills, excellent communication, and the ability to meet tight deadlines are essential, along with a flexible and professional approach.

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
• Industry leading flexible working arrangement including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people's safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close Friday, 17th October 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at or or call us at

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.