Senior Claims Manager

2 weeks ago

Sydney NSW, Australia Australian Retirement Trust Full time $120,000 - $180,000 per year

Take hold of a 12-month monster opportunity and join our Claims team as a Senior Claims Manager. If you're a good fit for this role and live in Sydney, we'd love you to apply.

Why join us?

  • You'll get 14% super as standard, to help your future come alive.
  • Unleash your potential and build a career to be proud of through excellent training and development opportunities.
  • Balance your work between in-person days at our purpose-built hubs and working from home.
  • In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Senior Claims Manager, you'll play a key role in guiding members through some of life's toughest moments. You'll work with a supportive team, use your expertise to solve complex problems, and help shape the future of claims management. If you're looking for a role where your work truly matters, this is it.

Day to day, you'll:

  • Manage a variety of complex life, disability, and income protection claims.
  • Use proactive strategies to get the best results for members and the Trust.
  • Communicate openly with members, employers, and health professionals.
  • Coach and mentor team members to build their skills.
  • Help improve processes and drive positive change in a dynamic team.

This role is a12-month max-term/ secondment opportunity.

Location: Sydney

About you

You're someone who genuinely cares about making a difference in people's lives. You know how to handle complex claims and you're always ready to lend a hand to your team. You're a great communicator, a natural mentor, and you thrive in a fast-paced environment. If you love solving problems and supporting others, you'll fit right in.

  • You're experienced in holistic claims management.
  • You have a background in life or disability insurance claims.
  • You're skilled in working with Early Intervention, Rehabilitation, and Community Services.
  • You're great at mentoring and supporting others.
  • Tertiary qualification in a related field is a bonus.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close COB 14 October 2025.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.

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