Customer Service Ambassador

2 days ago

Gosford, New South Wales, Australia beBeeCustomerService Full time $72,000 - $96,000
Customer Service Representative Role

We are seeking a Customer Service Representative to provide exceptional service to customers in our Community Bank branch. This role requires strong communication skills, attention to detail, and the ability to work in a team-oriented environment.

Key Responsibilities
  • Explore customer needs through conversations to help them achieve their financial goals and partner with specialists within the branch.
  • Support customers with digital literacy and online banking needs as we continue to innovate.
  • Be the face of the branch and customer service, handling transactions, cash, queries, and paperwork while keeping risk considerations at the forefront.
  • Embrace lifelong learning with on-the-job training and external development opportunities.
  • Build connections by supporting customers, giving back to the community, and engaging in local activities.
Requirements
  • Experience in a customer service environment and ability to achieve targets.
  • Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
  • Confidence to communicate with new and existing customers face-to-face and over the phone.
  • Eagerness to understand and communicate what makes us different.
  • Drive for collaboration and a team-oriented mindset.
  • Experience in the banking and finance industry is a plus but not essential.

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