Panel Shop Manager

4 days ago

Townsville, Queensland, Australia Motorserve Pty Ltd Full time $80,000 - $120,000 per year

About the role

Motorserve is seeking an experienced Panel Shop Manager to oversee the day-to-day operations of our busy automotive panel shop in Townsville, QLD. In this full-time role, you will be responsible for managing a team of skilled panel beaters and painters, ensuring high-quality repairs and exceptional customer service.

What you'll be doing

  • Supervising and coordinating the work of the production team to ensure efficient and timely completion of vehicle repairs.
  • Uphold strict quality assurance and workplace safety standards.
  • Actively monitor KPIs such as cycle times, efficiency, gross profit, and customer satisfaction.
  • Providing guidance, training, and mentorship to the shop team to support their professional development.
  • Liaising with customers, insurance companies, and other stakeholders to manage job scheduling, provide updates, and address any concerns.

What we're looking for

  • Trade-qualified Panel Beater or Spray Painter with a minimum of five years of hands-on industry experience.
  • Minimum of five years' experience in a management role, preferably automotive experience.
  • A current driver's licence and permanent work rights.
  • Results driven mindset.
  • Commercial focus.

What we offer

At Motorserve Pty Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

  • People First Focus: We put our people at the heart of everything we do, your safety and wellbeing come first.
  • Exclusive Perks: As part of the IAG family, enjoy up to 50% off insurance (car, home, travel), discounts on NRMA holiday parks, complimentary roadside assistance, and discounted repairs and servicing.
  • Career Growth: At Motorserve we are big on developing our people. We love to see our employees learn, grow, and move up with clear pathways to progression.
  • Bonus & Incentives: Get rewarded for referrals with up to $1,000 cash bonuses, plus an annual performance bonus.
  • Work-Life Balance - No weekend work because we know life exists outside the workshop.
  • Supportive Culture - Access our 24/7 Employee Assistance Program for you and your family whenever you need it.

About us

Motorserve Pty Ltd is a leading provider of automotive repair and maintenance services in Townsville and across Australia. With over 20 years of experience, we pride ourselves on delivering exceptional service and high-quality workmanship to our customers. As a growing business, we are constantly seeking talented individuals to join our team and contribute to our continued success.

If you are an experienced tradesperson with a passion for leadership, we encourage you to apply for this exciting opportunity.

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