Customer Solutions Representative

1 week ago

Greater Melbourne Area, Australia Morgan Consulting Full time $90,000 - $120,000 per year

Customer Solutions Representative – MSP
Location:
Melbourne CBD

Type:
Permanent

Work as a Customer Solutions Representative (IT Support) with strong Microsoft expertise to support and deliver solutions across diverse client environments. You'll play a key role in managing infrastructure, delivering projects, and driving automation in a fast-paced MSP setting.

Duties:

  • Administer and support Windows Server (2008–2019+), Active Directory, Azure AD, Group Policy, DNS, DHCP.
  • Manage Exchange, Office 365, SQL Server, and Intune environments.
  • Use RMM/PSA tools (Datto RMM, AutoTask) for monitoring, proactive maintenance, and ticket resolution.
  • Implement endpoint security, compliance, and patch management strategies.
  • Develop automation scripts using PowerShell, VBS, and SQL.
  • (Nice to have) Deliver projects such as Intune rollouts and on-prem to cloud migrations (Azure/M365).
  • (Nice to have) Support VMware, Dell EMC, Nutanix, and Veeam backup solutions.

Experience:

  • 2+ years' experience in systems/infrastructure or desktop engineering (MSP experience preferred).
  • Strong skills in Microsoft environments: AD, Azure AD, O365, Intune, Windows Server.
  • Hands-on knowledge of VMware, Dell EMC, Nutanix, Veeam (preferred).
  • Experience with RMM/PSA tools (Datto RMM, AutoTask) highly desirable.
  • Proficiency in scripting/automation (PowerShell essential).
  • Understanding of backup, DR, and security compliance frameworks.

Certifications (Desirable)

  • Microsoft 365 Certified: Administrator Expert
  • Microsoft Certified: Azure Administrator Associate
  • ITIL V4 Foundation

Soft Skills

  • Strong communication and stakeholder management.
  • Ability to balance multiple client priorities in a dynamic environment.
  • High attention to detail and documentation.
  • Proactive, accountable, and customer focused.

Benefits:

  • Paid certifications.
  • Bi-monthly team lunches/get togethers.
  • Clearly defined progression plan into professional services
  • Company discounts across a variety of shops/restaurants

  • Business Development Representative, ANZ

    1 week ago

    Greater Melbourne Area, Australia RELEX Solutions Full time $90,000 - $120,000 per year

    About RelexRELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great...

  • Senior Solution Consultant

    2 days ago

    Greater Melbourne Area, Australia RELEX Solutions Full time $100,000 - $140,000 per year

    Role OverviewWe are looking for a full-timeSeniorSolution Consultantto join our RELEX family. The role will be based in one of RELEX's regional offices in Bangkok, Singapore, or Melbourne and be a part of theValue Developmentteam tasked with improving and adapting RELEX software solutions in use by our current customers.As a Senior Consultant, you will...

  • Customer Service Representative

    4 days ago

    Greater Melbourne Area, Australia Segen Full time $70,000 - $120,000 per year

    We are growing the teamNewly created opportunity to join this growing customer service teamJoin a rapidly growing food manufacturing company with a stellar reputation for producingpremium, high-quality products As they expand, they're looking for apassionate and driven Customer Service Representativeto be the vital link between customers, operations, and the...

  • Customer Service Representative

    1 week ago

    Melbourne, Australia Oji Fibre Solutions Full time

    **Progressive and growing manufacturing company**: - ** Strong focus on customer service & details!**: - ** Noble Park Location** Oji Fibre Solutions is a leading producer of market, pulp, paper, and fibre-based packaging. We are committed to delivering innovative, environmentally sustainable products, and working collaboratively to develop solutions that...

  • Customer Service Representative

    1 day ago

    Greater Sydney Area, Australia PPD Search Full time $60,000 - $80,000 per year

    THE COMPANY YOU WOULD BE JOININGThis global medical device/technology company bases everything they do on genuine care for health and well-being.They are a trusted medical services and solutions partner, driving healthy outcomes for people facing movement challenges.They create value by improving clinical outcomes for patients and enabling a better work...

  • Customer Service Representative

    2 weeks ago

    Greater Perth Area, Australia Auto Parts Group Full time $50,000 - $80,000 per year

    About Auto Parts Group (APG)At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees...

  • Customer Support Representative

    1 week ago

    Greater Brisbane Area, Australia Data#3 Full time $90,000 - $120,000 per year

    Work for an Australian HRD Employer of Choice winner for 10 years in a rowJoin a forward-thinking organisation that values new ideas and innovation.Established professional development programsJoinData#3as aCustomer Support Representative, where you'll play a crucial role in delivering outstanding service and support to our technology clients.In...

  • ▷ [Immediate Start] Customer Centre Representative

    1 week ago

    Melbourne, Australia Zone IT Solutions Full time

    Overview Join our team at Zone IT Solutions as a Customer Centre Representative! In this dynamic role, you will serve as a vital link between our clients and the company, providing top-notch customer service while helping our customers navigate our services. We are seeking enthusiastic individuals ready to tackle challenges and deliver solutions in a...

  • Customer Service Representative

    4 weeks ago

    City of Greater Geelong, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

    We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the Opportunity….Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard box packaging from design and...

  • Customer Service Representative

    1 week ago

    Greater Perth Area, Australia OSW Full time $60,000 - $80,000 per year

    Are you a people-person with a passion for problem-solving and customer service? Do you thrive in dynamic environments where every day brings new challenges and opportunities to make a difference?We're looking for a dedicatedCustomer Service Representativeto join our team to support our WA office with administrative and sales tasks.Location: Canning Vale,...