Customer Experience Specialist

At Koala we believe that designing better habitats leads to better lives – for our people, our planet, and the communities we're part of. For a decade we have been perfecting our approach to furniture design; creating beautiful, flexible, innovative and sustainable products that solve the needs of real people.

Why we have this role @ Koala

We have have launched our first retail location in Australia at the Moore Park Supacentre in Sydney. We need a passionate individual to work full-time within our store, to provide exceptional experiences to our customers. We are looking for someone who is naturally engaging, bringing positivity and vibrant energy to our retail environment. They will greet every customer with genuine enthusiasm 

What key responsibilities does this role have @ Koala?

• Deliver a confident showcase of the Koala brand with a deep understanding of our story and ability to communicate this in an engaging way to customers

• The ability to work independently to manage all operational aspects of the retail location. This includes, but is not limited to, opening and closing processes, manual process of stock management, following up with customers who have visited the store.

• Driving sales for all Koala products, including those not on display at the store, through meaningful interactions with customers

• A collaborative operating style with other departments in Koala to achieve the best outcomes for our customers and Koala.

• A passion for delivering exceptional, knock your socks off, experiences to customers in a face to face retail environment.

• Maintain high attention to detail, ensuring our retail space is immaculately presented at all times.

• Adapt to new directions or ideas and be able to proactively solve pain points for the operation or customer experience

• Ensure the space is safe for all visitors (customers, staff, and contractors) at all times by following safety guidelines and reporting any issues promptly.

• Be comfortable with manual handling, assembly of furniture and demonstrating features

Ideal background... 

• 3+ years experience in a retail/ face to face customer service environment

• Exceptional customer service skills with a natural ability to engage and energise a room

• Did we mention that empathy is a must have? Our customers are at the heart of our business and an empathetic approach is a must at every touchpoint

• You love people and thrive on supporting them

• Near perfect grammar, english written and verbal skills

• Experience in retailing/ customer service

• Experience working in a fast paced environment with minimal supervision

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we're one happy bunch

• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.

  Treehouse goods - Fully stocked kitchen with an emphasis on healthy local produce, think bougie brekky, salad bar, kombucha on tap, monthly barbies and more.

• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with 'mates rates' for your friends and fam.

• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You'll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.

• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.

• Community & connection - We believe that simply doing 'no harm' isn't good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to

Koalities we look for…

At Koala, we do things a little differently and we don't shy away from the fact that we expect a lot from our employees We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers' expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got ;)

There's no such thing as a 'perfect' candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We're an equal opportunity employer, and recognise that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.