Senior Manager, Student and Academic Success

About the Role

Swinburne University is seeking a dynamic Senior Manager, Student and Academic Success to lead the development, implementation, and evaluation of high-quality co-curricular and extra-curricular learning support programs. Reporting to the Deputy Director, Student Engagement, this role focuses on enhancing student outcomes through university-wide service provisions, targeted initiatives for specific cohorts, and intensive outreach for high-needs and at-risk students.

The Senior Manager will oversee three specialist service teams: Learning and Academic Skills, Student Success Coaches (Higher Education), and PASS (Peer Assisted Study Support) Programs. Each team is led by a dedicated service team leader, ensuring smooth day-to-day operations and staff support. This role is pivotal in driving operational excellence and fostering a collaborative, student-focused environment.

As a member of the Student Engagement leadership group, the Senior Manager will provide strategic advice to senior stakeholders, contribute to policy and planning, and champion initiatives that improve student retention and success. The role also involves advising on complex student matters and producing impact reports. This is an exciting opportunity to shape the future of student support at Swinburne and make a meaningful difference in the academic journey of our students.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Develop, implement, and report on effective and efficient processes and systems to identify students in need of support, assess their needs, and provide tailored approaches to enhance student retention and success.

• Where required, design and implement an integrated case management approach to support students with diverse and complex needs.

• Develop and manage strategic partnerships with university colleagues, third-party providers, and community organisations to scale and enhance service delivery.

• Adopt inclusive communication strategies that engage and leverage the diverse knowledge and talents of team members.

• Lead and manage team activities and resources to support the implementation and evaluation of high-quality, effective student success programs.

• Manage and balance workflows and workloads across different services and the annual operational cycle.

For more information please refer to the job description attached.

Qualifications

• Postgraduate qualification and extensive relevant experience; or extensive management experience and expertise in a relevant area; or an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology

Swinburne's strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

What We Offer You

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.

• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.

• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on

Applications Close: Sunday 19th of October at 11.30 pm.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact or call

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to (general enquiries will not be answered by phone).

Victoria's Commitment to Action: Improving international student employment outcomes. As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.