Service Support Partner

Be the force behind great service—join us as a Support Partner.

About Northcott

At Northcott, we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider, we support people with disability to explore possibilities, achieve goals, and live the life they choose.

With more than 90 years of experience and a strong presence across NSW, QLD and the ACT, Northcott is one of Australia's largest and most trusted disability service organisations. Every year we provide people with a disability along with their families and carers, personalised and empowering support.

We are a registered NDIS provider employing more than 3,000 dedicated staff across metropolitan and regional locations.

Before applying for a role at Northcott, we encourage you to visit our website to learn more about  our mission to ensure our values and culture are a good fit for you: Our Story.

About the Role:

To provide support to local services, coordinators, leaders and management with key processes and activities, including but not limited to:

• Rostering/monitoring and review (assist where required).
• Managing unplanned leave (assist where needed).
• Managing Customer service agreements, variations, budgets and billing.
• Assisting with sign-up and onboarding of new customers to fill community, individual and housing vacancies (depending on region and manager).
• Flexibility to travel across multiple Northcott sites as needed, including Hornsby and Penrith.

On a day-to-day basis, I will:

• Assist Managers and local teams to respond to and manage customer enquiries, and to fill Northcott vacancies.
• Develop new customer service agreements and budgets for all Northcott services, as required by their role.
• Provide support with customer reviews and the development of renewed and amended.
• Be aware of, and sensitive to the needs of customers from Aboriginal and Torres Strait Islander or Culturally and Linguistically Diverse backgrounds.
• Assist Service Coordinators with Payroll processes, such as identifying potential errors.
• Work within the framework of the National Disability Standards, Privacy Legislation, NDIS Operational Guidelines and other relevant legislation.

In this role, I will:

• I will communicate clearly and effectively, both verbally and in writing.
• I will build strong relationships and manage people with confidence and respect.
• I will approach problems with well-developed solutions and remain calm under pressure and tight deadlines.
• I will communicate effectively with all internal and external stakeholders, showing awareness and sensitivity to diverse cultures and disabilities.
• I will apply my knowledge of the Disability Services Act & Standards, Child Protection Legislation, the principles of Keep Them Safe, and other relevant legislation.

Why I Want This Role at Northcott

I'm passionate about making a real difference—and this role lets me do exactly that.

• Customer Focus:Building positive, trusting relationships with children and families while meeting their needs.
• Trusted Expertise: My background in early childhood or allied health is valued and has a real, visible impact.
• Career Growth: Northcott supports my development within a purpose-driven, respected organisation.
• Real Rewards: Salary packaging, extra leave, and well-being support allow for balance and sustainability in the role.
• Inclusive Culture:I feel respected, heard, and supported in a culture that celebrates diversity and individuality.

If this sounds like the right fit for you, we'd love to hear from you.

To apply for the position, please submit your updated resumealong with a brief cover letterhighlighting your relevant skills and experience.

Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email .

Diversity and Inclusion Statement

Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at .

• Position Description