Project Manager

4 days ago


Melbourne, Victoria, Australia humaniseAI Full time $120,000 - $140,000 per year

About the Role

We're seeking a
Project Manager
to take ownership of client delivery across multiple AI and software integration projects. This role sits at the heart of our delivery engine — ensuring clients receive consistent communication, structured delivery, and a seamless experience from proposal to implementation.

You'll act as the bridge between our
Australian directors and clients
, and our
engineering, data, and AI teams.
Your goal is to free our leadership team from day-to-day project coordination while driving delivery excellence and nurturing strong client relationships.

Key Responsibilities

Client Delivery & Communication

  • Own the end-to-end delivery of AI and software integration projects — from onboarding to deployment and handover.
  • Serve as the
    primary client contact
    , ensuring clear, proactive communication and strong stakeholder relationships.
  • Translate business goals into delivery milestones and technical tasks for the offshore team.
  • Coordinate weekly client updates, progress reports, and delivery retrospectives.
  • Ensure client satisfaction through structured reporting, transparency, and follow-through.

Project Planning & Execution

  • Define project scopes, deliverables, and timelines in collaboration with solution architects and directors.
  • Manage priorities, risks, dependencies, and resources across multiple active projects.
  • Ensure all projects are delivered
    on time, on budget, and aligned to quality standards
    .
  • Leverage tools for project tracking and status updates.
  • Continuously refine delivery playbooks, templates, and documentation for repeatability and scale.

Team Coordination

  • Work closely with engineering leads, AI architects, and data specialists in Sri Lanka to ensure project milestones are met.
  • Foster clear communication between onshore and offshore delivery teams.
  • Identify blockers early and facilitate timely escalation or resolution.
  • Encourage a culture of accountability, clarity, and ownership across all projects.

Commercial Awareness

  • Identify expansion opportunities within existing client accounts (support, additional modules, data cleansing, automation, etc.).
  • Track project profitability.
  • Collaborate with leadership on change requests, rescoping, and new proposals.

Experience & Skills

Required:

  • 4+ years of project management experience in
    technology, software, or AI-related delivery
    .
  • Strong understanding and passion for
    AI, automation, or digital transformation
    delivery models.
  • Demonstrated ability to manage multiple projects simultaneously with distributed teams.
  • Exceptional communication, organisation, and stakeholder management skills.
  • Experience working with CRMs (HubSpot/Pipedrive/Salesforce/Dynamics365) and PM tools (ClickUp, Notion, Jira).

Preferred:

  • Background in software development, data, or business analysis.
  • Experience working with offshore or hybrid delivery teams.
  • Familiarity with cloud platforms (AWS, Azure) and AI integration workflows (RAG, voice AI, automation agents).
  • Prior client-facing consulting or delivery experience.

Key Traits & Mindset

  • Proactive, commercially minded, and client-obsessed.
  • Comfortable operating in ambiguity and helping define processes as we scale.
  • Balances empathy with accountability — builds trust while delivering outcomes.
  • Able to act as both
    a delivery orchestrator
    and
    a client partner
    , constantly identifying improvement and growth opportunities.

Why Join Us

You'll join a rapidly growing team working at the intersection of
AI, data, and software delivery
, helping shape how organisations adopt AI responsibly and effectively. You'll have a front-row seat to the evolution of AI integration across industries — from architecture and manufacturing to logistics and finance — and the opportunity to define scalable delivery processes for a business that's growing fast.



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