Customer Recovery Marketing Coordinator

This is a Customer Recovery Marketing Coordinator role with Qantas based in Mascot, NSW, AU
== Qantas ==
Role Seniority
- intern, junior

More about the Customer Recovery Marketing Coordinator role at Qantas
Why Qantas?

Spirit is everything at Qantas, and we want you to bring yours to ours.

You can find spirit in everyone who works at Qantas. Whether they're a born explorer, a gifted engineer, or simply like keeping people connected, their spirit makes us proud to be Australia's national carrier. If you choose to come onboard, you'll be joining a team of over 26,000 people across Australia and the world, where creativity, diversity and innovation are encouraged. Bring your spirit to ours and help your future career take flight.

We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging.

About The Role
As a Customer Recovery Marketing Coordinator at Qantas, you'll work on projects that directly elevate the pre-flight and travel experience for our customers. You'll closely support our Marketing Manager in maintaining and optimising lifecycle marketing communications as well as supporting the disruptions team with uplifting communications sent to customers during a disruption.

Key Tasks
Write and review customer facing copy across digital channels, ensuring alignment with Qantas tone of voice and strategic objectives

Collaborate with stakeholders to refine copy and content based on operational updates and customer feedback

Support the Manager with maintaining and optimising the airline lifecycle emails to Qantas Frequent Flyers

Coordinate updates to and optimise content to drive better responses

Coordinate design tasks with our internal creative studio

Campaign content development and coordination

Looking For Someone Who Has
1-2 years B2C copywriting experience

Excellent stakeholder management skills

Strong time management and is a multitasker

Passion for creating great customer experiences

Experience working across digital channels

Willingness to learn

Proactive, self-motivated and takes initiative

A Bit About The Team
The Customer Experience Marketing team here at Qantas are a hardworking, innovative and fun group of customer centric marketers who would love to welcome a new starter (and fresh set of ideas) into the team.

How do we work with stakeholders?

We work with different teams in the business to develop customer messaging for projects. These can range from supporting customers throughout flight disruptions by clear messaging to educating them on everything they need to know before they fly.

How do we use data driven marketing?

Our team use data to drive decisions in marketing and messaging, ensuring we are tailoring our communications to an individual customer's upcoming travel experience where possible. This could be what their booked cabin looks like on the type of aircraft they are flying on, whether they have Wi-Fi on their flight or what they may need based on the destination they are flying to.

How do we integrate multi-channel marketing?

When working on projects that improve customer experience, we use multi-channel marketing where we look at where and when customers should receive information. Should they read the information on our website before they book, or would a targeted text message after booking be better?

If this sounds like the job for you, we would love to hear from you Please apply with your cover letter and CV below.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Qantas team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Writing and reviewing customer-facing copy
• Collaborating with stakeholders
• Supporting lifecycle marketing communications

Key Strengths

• B2C copywriting experience
• Excellent stakeholder management skills
• Strong time management and multitasking abilities
• Experience working across digital channels
• Passion for creating great customer experiences
• Proactive and self-motivated

Why Qantas is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Qantas not with Hatch.