Recoveries Specialist

11 hours ago

Artarmon New South Wales Australia Compasscorp Pty Full time $60,000 - $120,000 per year

Resolve Claims. Recover Funds. Contribute to Business Success.

We're looking for a motivated Recoveries Specialist to manage a portfolio of recovery claims and secure strong financial outcomes. If you have experience in debt recovery or insurance claims, and enjoy negotiation, problem-solving, and working in a target-driven role — this could be the role for you.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles.

Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

Care & Passion – to deliver outstanding service the way we'd want to be treated

Courage – to be empowered and make informed decisions

Can Do – a proactive mindset focused on solving problems and improving

Trust – to be counted on to do the right thing in all relationships

Key Responsibilities

Reporting to the Recoveries Team Leader, you'll manage a portfolio of recovery claims and ensure prompt, fair, and accurate outcomes by:

  • Investigating and managing claims to achieve maximum recovery outcomes
  • Liaising with insurance companies, third parties, and legal representatives
  • Negotiating settlements to recover owed funds and reduce write-offs
  • Preparing evidence and documentation to support claims recovery
  • Escalating claims through legal channels where appropriate
  • Working to meet team and individual KPIs related to revenue recovery and aged debt
  • Contributing to team meetings and continuous improvement activities
  • Minimising aged debt through proactive portfolio management

What You'll Bring

  • Experience in debt collection, recoveries, or a similar financial enforcement role
  • Excellent communication and negotiation skills
  • Strong numeracy and written communication abilities
  • Confidence in gathering and presenting evidence in written or verbal form
  • Highly self-motivated with strong time management and independence
  • Professional and composed in high-pressure situations

Highly regarded:

  • Understanding of credit hire processes
  • Familiarity with the motor vehicle or motor insurance industry
  • Knowledge of road rules and motor liability
  • CAPI licence (desirable but not essential)

Why Join Compass

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You'll also enjoy a range of benefits, including:

  • Flexible working environment
  • Career development – many of our team members have progressed into senior roles across the business
  • 12 weeks paid parental leave
  • Access to the Employee Assistance Program (EAP) – confidential support when you need it
  • Make a Difference Leave – one paid day per year to support a community cause
  • Learning and development days to support your growth
  • Team-building events and activities to strengthen connection and culture
  • Exclusive discounts and offers through our business and HR partners
  • "Make a Difference Leave" – a day spent on local community projects

Ready to Apply?

Click Quick Apply and upload:

Your resume

A brief cover letter outlining your relevant experience

We value diversity and encourage applications from people of all backgrounds.

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