Recoveries Officer

Working at Transurban is different; it's a place where you can see the benefits of your work, play out in real life, every day. We create city-sized solutions-building and operating safer, smarter, and more sustainable roads-to solve pressing transport challenges that are slowing cities down.

About the role

We're seeking a Recoveries Officer to contribute to the success of the Company. The successful candidate will ensure they are supporting the DCA's in responding to daily enquires. The prompt responses to the DCA will provide effective collections in the NAT and retail portfolios, to reduce bad debt and result in amicable outcomes.

You'll join an innovative team, who thrive on delivering excellent customer service and finding resolutions to complex problems.

As our Recoveries Officer, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.

(12-months Fixed Term)

(Eastern Creek Office location)

Day-to-day, you will:

• Action and resolve DCA enquires within target time frames (24 turnaround time)
• Liaise with stakeholders regarding credit management and customer accounting matters
• Identify customers experiencing financial hardship and assist them with payment solution options in line with Transurban policies
• Monitor systems and processes to ensure timely handling of DCA files and escalate issues promptly
• Effectively identify and minimise potential bad debts and negotiate favourable outcomes within a timely manner
• Conduct fortnightly reconciliations to ensure DCA are TU systems align
• Provide assistance with validating invoices
• Provide support to the Senior Recoveries Officer and Recoveries Team Leader
• Support DCA's and enable them to increase collections in the NAT and retail portfolio, nationally
• Provide guidance on best practice to resolve issues
• Support the Recoveries Performance Team on insights were possible through query management
• Educate the DCA to self-manage
• Identify simplification opportunities

This role will suit someone with a curious mind and transferrable skills and experiences, including:

• Previous experience in credit, accounts receivable or DCA management function (exposure to high workload volume)
• Knowledge of credit or DCA/recoveries processes, collection techniques, and relevant legislation or credit reporting is highly advantageous but not required, as training is provided
• Great communication and interpersonal skills - for effective interaction with team members, customers, and stakeholders at all levels.
• Proficient in Microsoft Office Suite (Outlook and Excel)
• Proactive problem-solver with a passion for exploring deep to develop innovative solutions
• A curious and adaptable learner, eager to embrace new processes and systems

If you meet some of these requirements, but not all, we encourage you to submit your application.

With a career at Transurban, you'll enjoy a range of benefits, including:

• A range of flexible working options
• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, available for the duration of the contract, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests
• Health and wellbeing support-access to Headspace and our EAP program, wellness facilities, and more
• Social activities and groups

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on

Ready to help us keep cities moving? Apply today.