Program Manager Customer Systems

• Lead the transformation of customer systems
• Salary ranges from $149,739 to $
  173,174 + super & leave loading.
• 24-month Temporary full-time opportunity based at Sydney Olympic Park location
  – flexible work arrangements will be considered.

About the role

The Office of Sport is seeking a dynamic Program Manager Customer Systems to lead the procurement and delivery of a CRM and booking system supporting NSW's Sport and Recreation Centres, Olympic Sport Venues, and other key programs. This strategic role oversees the full lifecycle of system implementation—from understanding requirements, design and procurement through to go-live and optimisation—ensuring alignment with organisational goals and a seamless customer experience.

You'll bring expertise in managing cross-functional digital programs, stakeholder engagement, and user-centred design. With a strong grasp of CRM platforms, project delivery frameworks and government procurement processes, you'll drive innovation, accessibility, and long-term sustainability across customer systems. If you're ready to lead transformative change in a fast-paced, purpose-driven environment, we'd love to hear from you.

For more information read the full Role Description:
Program Manager Customer Systems

About you

• Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members.
• Empathy and emotional intelligence to understand the needs and perspectives of team members and clients.
• Creativity and innovation to bring fresh ideas and approaches to problem-solving and project development.
• Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes.

Essential Requirements

• Relevant tertiary qualifications in IT, Business or Project Management and extensive industry experience.

To be eligible to apply for this position, you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. Any offer of employment will be subject to a satisfactory National Police Check. You will also need to arrange a Working with Children Check, at your own expense.

Should you require further information about the role please contact Director Customer Operations, Lachlan Clark via email:

About us

The Office of Sport is the lead NSW Government agency for sport and active recreation. We offer a career with purpose and work that makes a difference. Delivering on our purpose of '
Everyone Plays Here',
we are a unique workplace, where no two days are the same

Our work is spread across NSW, with ten Sport and Recreation Centres, five Olympic Sport Venues and offices throughout the state. We provide leadership, policies, programs, funding and infrastructure to enable participation in sport and active recreation. Our work makes a difference – improving health outcomes, connecting communities and making a stronger NSW.

Our team members are collaborative, creative, hardworking and innovative, brought together by a common goal of ensuring sport and active recreation is accessible for all people in NSW.

How to apply?

For your online
application
to be considered it must include:

• A
  cover letter
  outlining your interest and suitability for the role (maximum 2 pages)
• An up-to-date CV outlining experience, skills & achievements relevant to this role (maximum 5 pages)

Applications close:
1 October 2025 at 11:55pm.

What's in it for you?

The
Office of Sport
offers you the opportunity to make a direct, shared contribution and difference to sport and recreation in NSW and have a positive impact on quality of life of our clients. We offer a family-friendly and flexible working environment, competitive salaries, and generous leave entitlements. Our
benefits
include salary packaging, access to the Fitness Passport, and the Employee Assistance Program.

Inclusion is a huge focus for the Office, internally and externally. In addition to actively promoting employment for women, people with disabilities, Aboriginal and Torres Strait Islanders, LGBTIQA+ individuals, and those from culturally and linguistically diverse backgrounds, we are also committed to increasing opportunities for everyone to participate in sport and active recreation.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging.

We want you to bring your best self to this recruitment process. If you feel you may require any
adjustments
or assistance during the recruitment process, please reach out to the Talent Acquisition Team via

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.