Client Experience

Chanel is a world leader in creating, manufacturing, and distributing luxury products including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

We are currently recruiting a Client Experience and Events Expert in New South Wales with a demonstrated Skincare and Beauty Therapy background. This position will on a part time contract of 30 hours.

ABOUT THE JOB

The Client Experience and Expert creates a unique and memorable experience for each client at every moment and at every point of sale. Combining a commercial mindset with a passion for the client and the product, the Client Experience and Events Expert contributes to the brand's image and helps fulfil the Chanel Client relational promise. This role is a mobile role, that will require travel to various locations.

WHAT YOU NEED TO KNOW ABOUT THE ROLE

As a Client Experience and Events Expert, you will be responsible for creating memorable client experiences within the beauty rooms and boutiques using your exceptional knowledge of skin and skincare.

Key responsibilities include:

• Surpass client expectations by creating personalized experiences using the Chanel experience ritual.

• Proactively recruit and retain clients while working across podium events, boutique and retail partner events.

• Offering tailored skincare and makeup consultations along with professional treatments.

• Rebook clients to each Beauty room or location.

YOU ARE ENERGIZED BY

Success in this role requires you to enjoy providing the best treatments to your clients, utilizing your beauty and skin knowledge and experience. You will thrive on learning and developing your skills to embrace skin treatments as per the Chanel methodology.

WHAT YOU WILL BRING

• Qualifications in Beauty Therapy with a passion for skin, facial massage and providing unique personalized treatments for your clients.

• Customer Service experience within a retail or salon environment combined with strong interpersonal and communication skills, with the ability to establish emotional connections with clients.

• The ability to work across a roster that supports the business trading hours within the retail environment, and to flex with busy periods.

• An understanding for data capture and why it's important for the client journey.

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills in luxury retail, skincare, makeup, and even management through career planning resources, development through formal training programs (in-house and externally), coaching and more.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.