Operations Manager

About the Role

The Operations Manager plays a critical leadership role in the delivery of SSI's Inclusive Employment Australia (IEA) program funded by the Department of Social Services under the IEA DEED/funding agreement across assigned Employment Services Areas (ESA's).

This position provides strategic oversight and operational direction to ensure high-quality services and outcomes for job seekers, with a focus on people with disability and refugees. The Operations Manager is accountable for service excellence, contract compliance, and the achievement of key performance indicators in accordance with the IEA DEED.

Are you ready to lead a program that's redefining employment support in Australia?

We're looking for a dynamic Operations Manager to drive the success of Inclusive Employment Australia (IEA). In this pivotal leadership role, you'll oversee the strategic and operational delivery of the IEA program across assigned Employment Service Areas, ensuring impactful outcomes for job seekers, with a strong focus on people with disability and refugee communities.

This is more than just a management role, it's your opportunity to champion service excellence, lead high-performing teams, ensure contract compliance, and deliver results that truly matter. If you're passionate about inclusion, performance, and purpose, this is your chance to make a real difference.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Relevant qualifications in Business Management, Leadership, or a related field, or a willingness to work towards obtaining them.
• Proven experience leading high-performing teams across multiple regions, with a focus on delivering excellent customer service, compliance, and operational outcomes.
• Strong commercial acumen with a demonstrated ability to meet financial targets, grow profitability, and support business growth.
• Customer-focused leadership style, with the ability to inspire and motivate teams to exceed service standards, KPIs, and business goals.
• Demonstrated empathy and understanding when working with job seekers and clients from diverse backgrounds.
• In-depth knowledge of local, state, and national labour markets.
• Successful track record in business development, sales, or marketing, supported by strong communication, negotiation, and influencing skills.
• Commitment to ethical practice, accountability, and professional integrity.
• Previous program or operational leadership experience within the Australian Employment Services sector, particularly in disability employment (highly regarded).
• Understanding of the barriers faced by people with disability or mental illness in securing employment, or relevant lived experience (desirable).
• Experience working with, or an understanding of, the needs of CALD and refugee communities, or lived experience within these communities (desirable).

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
• Flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs.
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people's safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

To Apply

We look forward to receiving your resume and cover letter, explaining your interest and suitability for this role via email. Applications without cover letters will not be considered

Applications close Tuesday 21st October 2025.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. Should you require adjustments please email us at

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process (including the application form ) and offering information about workplace adjustments and support networks.

Should you require adjustments please email me at  or call me on