Customer Experience Consultant

2 days ago

Sydney, New South Wales, Australia EBAS Group Full time $100,000 - $150,000 per year

About the job

Are you passionate about driving exceptional customer experiences through strategic consultancy? Do you excel in fast-paced environments, working closely with stakeholders to unlock real business value through innovative customer engagement strategies? If so, this could be the role for you.

EBAS Group is partnering with a powerhouse in marketing technology, a company that's scaling at an unprecedented pace—doubling both headcount and revenue in the next three years.

This isn't just another consulting role—it's an opportunity to shape customer experience strategies for major brands across the APAC region, collaborating closely with internal teams and external stakeholders to drive meaningful business outcomes.

What You'll Be Doing:

  • Partnering with customers to deeply understand their business goals, translating these insights into impactful customer experience strategies.
  • Providing expert advice on customer engagement, personalization, marketing automation, and omnichannel best practices.
  • Leveraging data-driven insights and industry trends to develop and present strategic recommendations.
  • Collaborating with internal teams (Service Sales, Customer Success, Services, Product) to ensure seamless execution and maximize platform adoption.
  • Conducting workshops, training sessions, and presentations to empower customers in maximizing the value of SAP Emarsys solutions.
  • Overseeing project execution, ensuring projects remain aligned with strategic outcomes and delivering measurable results.

What You Bring:

  • 4-5 years of experience in Customer Engagement/Marketing Cloud solutions or digital marketing agency/consultancy roles.
  • Hands-on experience with marketing automation technology and designing customer engagement projects (e-commerce & retail preferred).
  • Exceptional relationship-building, presentation, and negotiation skills.
  • Strong understanding of customer lifecycle and loyalty marketing frameworks.
  • Technical acumen, with the ability to discuss integrations, data, APIs, and BI reporting confidently.
  • A proactive, collaborative, and flexible mindset with the ability to work independently and thrive in an evolving environment.

Why Join?

  • Fast-growing global company with startup energy and multinational stability.
  • Join a passionate, collaborative team focused on innovation and professional growth.
  • Contribute directly to an innovative, bespoke, and successful product.
  • Accelerate your career with expert mentorship and ownership of your professional journey.
  • Inspiring workplace celebrating collective success with friendly, driven colleagues.
  • Competitive salary, performance-based rewards, private healthcare, subsidised gym, mobile allowance, and flexible benefits.
  • Hybrid working model combining flexibility with dedicated on-site collaboration space.

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