Customer Experience Consultant

4 days ago

Sydney, New South Wales, Australia EBAS Group Full time $100,000 - $150,000 per year

About the job

Are you passionate about driving exceptional customer experiences through strategic consultancy? Do you excel in fast-paced environments, working closely with stakeholders to unlock real business value through innovative customer engagement strategies? If so, this could be the role for you.

EBAS Group is partnering with a powerhouse in marketing technology, a company that's scaling at an unprecedented pace—doubling both headcount and revenue in the next three years.

This isn't just another consulting role—it's an opportunity to shape customer experience strategies for major brands across the APAC region, collaborating closely with internal teams and external stakeholders to drive meaningful business outcomes.

What You'll Be Doing:

  • Partnering with customers to deeply understand their business goals, translating these insights into impactful customer experience strategies.
  • Providing expert advice on customer engagement, personalization, marketing automation, and omnichannel best practices.
  • Leveraging data-driven insights and industry trends to develop and present strategic recommendations.
  • Collaborating with internal teams (Service Sales, Customer Success, Services, Product) to ensure seamless execution and maximize platform adoption.
  • Conducting workshops, training sessions, and presentations to empower customers in maximizing the value of SAP Emarsys solutions.
  • Overseeing project execution, ensuring projects remain aligned with strategic outcomes and delivering measurable results.

What You Bring:

  • 4-5 years of experience in Customer Engagement/Marketing Cloud solutions or digital marketing agency/consultancy roles.
  • Hands-on experience with marketing automation technology and designing customer engagement projects (e-commerce & retail preferred).
  • Exceptional relationship-building, presentation, and negotiation skills.
  • Strong understanding of customer lifecycle and loyalty marketing frameworks.
  • Technical acumen, with the ability to discuss integrations, data, APIs, and BI reporting confidently.
  • A proactive, collaborative, and flexible mindset with the ability to work independently and thrive in an evolving environment.

Why Join?

  • Fast-growing global company with startup energy and multinational stability.
  • Join a passionate, collaborative team focused on innovation and professional growth.
  • Contribute directly to an innovative, bespoke, and successful product.
  • Accelerate your career with expert mentorship and ownership of your professional journey.
  • Inspiring workplace celebrating collective success with friendly, driven colleagues.
  • Competitive salary, performance-based rewards, private healthcare, subsidised gym, mobile allowance, and flexible benefits.
  • Hybrid working model combining flexibility with dedicated on-site collaboration space.

  • Customer Experience Consultant

    2 weeks ago

    Sydney, New South Wales, Australia EBAS Group Full time

    This range is provided by EBAS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$140,000.00/yr - A$165,000.00/yrAbout the jobAre you passionate about driving exceptional customer experiences through strategic consultancy? Do you excel in fast-paced environments, working closely with...

  • Customer Experience Consultant

    2 weeks ago

    Sydney, New South Wales, Australia EBAS Group Full time

    This range is provided by EBAS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$140,000.00/yr - A$165,000.00/yrAbout the jobAre you passionate about driving exceptional customer experiences through strategic consultancy? Do you excel in fast-paced environments, working closely with...

  • Customer Experience Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Vision Super Full time

    Direct message the job poster from Vision SuperWe are seeking expressions of interest for Customer Experience Consultant within our Contact Centre based either in Melbourne or Sydney on a 12 Month Fixed Term Contract.About the RoleThe Customer Experience Consultant is responsible for providing information and general superannuation advice to members,...

  • Customer Experience Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Vision Super Full time

    Direct message the job poster from Vision SuperWe are seeking expressions of interest for Customer Experience Consultant within our Contact Centre based either in Melbourne or Sydney on a 12 Month Fixed Term Contract.About the RoleThe Customer Experience Consultant is responsible for providing information and general superannuation advice to members,...

  • Learning Experience Designer

    2 days ago

    Sydney, New South Wales, Australia Customer Science Full time $104,000 - $130,878 per year

    About UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a talentedLearning Experience Designerto design and deliver...

  • Learning Experience Designer

    3 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Learning Experience Designer

    4 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time

    Shared ResourcesBusiness Manager at Customer ScienceAbout UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a...

  • Customer Experience Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Maersk Full time $90,000 - $120,000 per year

    We Offer:At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless.By combining our scale...

  • Customer Experience Consultant

    7 days ago

    Sydney, New South Wales, Australia Cushman & Wakefield Full time $60,000 - $80,000 per year

    We are looking for enthusiastic individuals to join our exciting Customer Experience Consultant teams across our Melbourne, Sydney and Adelaide teams. You'll play a key role in providing exceptional customer support, and enhancing the overall client experience.What you'll be doing;Be the first point of contact for incoming calls and emails from our clients ...

  • Customer Experience Consultant

    2 days ago

    Sydney, New South Wales, Australia WISE Employment Ltd Full time $71,000 - $100,000 per year

    With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries. The Customer Experience Consultant (CEC) is the first point of contact and a welcoming voice for our customers. Based in Penrith,...