Rapid Response Operations Officer

Rapid Response Operations Officer (Street and Beach Services)Salary Range Band 3 $77,330 - $81,377 (Annualised salary inc. allowances & leave loading) plus 12% SuperannuationPermanent full-time roles based at our South Melbourne DepotHours of Work Mon–Fri, 7.30am - 3.30pm with a weekend and public holiday overtime rosterAbout City of Port PhillipWe are a vibrant and diverse inner-city council stretching 20kms from South to Port Melbourne along the stunning bay beaches down to Elwood and out to St Kilda East with around 1000 people who all work together to deliver more than 100 programs and services to our engaged community of residents, businesses and visitors. What does that mean? Think, childcare, libraries, parks, recreation, waste rubbish collection, road maintenance, family and youth services, property & assets, city planning & development, customer experience, digital technology, governance, people, culture and safety, and of course South Melbourne Market  City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.About the RoleOur Street and Beach Services team seeks an energetic team player who has a strong customer service approach and communication skills to deliver quality Rapid Response cleaning services to the Port Phillip community with a focus on providing prompt operational results across the city. The successful candidate will support the Supervisors, Local Laws Officers, and Victorian Police to deliver the ongoing cleaning program of the city's streets, commercial areas, and beaches. The Rapid Response Operations Officer will be directly responsible for maintaining high standards of responsive works and programmed services to the community, complaint management and customer service ensuring performance standards are achieved.Proven experience within a similar labouring/cleaning industry undertaking quick turnaround services to ensure the city remains safe for all community members and visitors is most desirable. Weekend and public holiday work will be required on a roster basis.Duties:Operation of all equipment required to complete tasks including but not limited to industrial vacuums, pressure cleaners, blowers, hand rakes, shovels and broomsPerform manual handling tasks such as lifting, digging, raking, sweeping and using mechanical toolsMaintain roads, streets, beaches and drains within the municipality of Port PhillipRemove and clean biohazards to ensure public safetyRemove and collect dump hard waste and rubbish throughout the citySkills and ExperienceExtensive experience in an operational outdoor labouring roleKnowledge and experience in application of safe Manual Handling Techniques and Occupational Health and Safety standards including safe and competent operation of heavy licence vehicleGood oral, verbal and written communication skills to effectively communicate with internal and external stakeholdersExtensive experience in providing service response to customer requestMandatory RequirementsPre employment medical check and Functional Capability EvaluationVictorian Driver Licence, Medium Rigid Vehicle Licence and Vic Roads VerificationOur work environmentWe love what we do and are all proud to work at the City of Port Phillip. Yes, we are local council, and we are one with vibrancy, passion and ambition who are a welcoming, health conscious, diverse and inclusive.Proudly as one we all take accountability to put our community first. Together we work, creatively and strategically we think and with courage comes growth and with integrity we perform.What's in it for youBe supported and empowered to be your best by a passionate leadership team that encourages collaboration and innovation.Discounted fitness membership with access to over 260+ gyms, pools, group classes and facilities across Melbourne for you and your familyOur work hubs are located close to our very own Child Care centres making accessing childcare a breezeCareer development opportunities within your team and/or across council plus a great study assistance allowance of up to $4000 per year per person and 6 hours per week study leave (on approved courses only).Flexible working conditions, an active social club, supportive health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).Our very own Pride Network, that helps create an environment where each and every person can feel safe, welcomed, seen, and supported to bring their whole selves to work.20 weeks paid parental leave and our pioneering 24 weeks paid leave for single parentsAccess to novated leasing and salary sacrificed technology.Security Requirements and Professional ObligationsPre-employment screening will apply to all appointments.Prior to a formal letter of offer, preferred applicants will be asked to provide:Evidence of mandatory qualifications/registrations/licences,Sufficient proof of their right to work in Australia, andSufficient proof of their identity.Complete a National Police Check completed via City of Port Phillip's Provider.Undertake a pre-employment medical check (at the cost of the council)How to ApplyHit that APPLYbutton nowWhether you think you meet all the requirements or not, we strongly encourage you to apply, as we take a holistic approach to considering your skills, life experience, work experience, and alignment to our key selection criteria. You got thisPlease submit:Resume – latest and detailed versionCover letter expressing why you are interested in the role and response to the Key Selection Criteria (KSC) found on the Positions Description (PD) no longer than 2 pages.Note: Only applications submitted via the online Recruitment Portal will be considered.For further information not found in the position description contact Peter Morgan Supervisor Street and Beach Services on telephone or email Applications 11:59pm Sunday 16 November 2025The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Yass Mustafa (Recruitment and Employee Experience Advisor) on phone or email: South Melbourne > Port Melbourne > Albert Park > Middle Park > St Kilda > Balaclava > Ripponlea > Elwood