End User Support Consultant
3 days ago
About Rapid Circle
At Rapid Circle, we're not afraid of a challenge — we thrive on it. We partner closely with our clients to craft tailored, future-ready solutions that meet their unique needs. Our mission goes beyond deploying technology; we guide organisations through meaningful change, delivering real, measurable impact.
Founded in 2008, we foresaw the transformative power of the cloud and led the charge as Microsoft embraced it. As pioneers, we were the first Microsoft Cloud Partner to roll out Office 365 at scale in Europe, earning us the Microsoft Global Partner of the Year in Health.
Today, Rapid Circle is a globally recognised, AI-focused digital transformation company with a strong presence in the Netherlands, India, and Australia. We specialise in harnessing the power of Microsoft technologies — including Azure, Microsoft 365, and Copilot — to empower organisations and their people.
Our commitment to innovation and excellence has been recognised with numerous accolades, including the Microsoft Global Partner of the Year Award for Frontline Workers in 2022, and most recently, recognition in the 2024 Microsoft Partner of the Year Awards.
At Rapid Circle, we don't just keep up with change — we'll help you achieve what's next.
Our Values
Our behaviour and decision-making are guided by our core values:
- People Making Impact - We act with purpose, building trust and creating lasting, positive change for our communities.
- Better Together - We collaborate openly, support each other, and celebrate diverse perspectives—because we're stronger as one.
- Ahead of the Curve - We explore, learn, and lead—constantly evolving to stay ahead in a changing world.
- Trusted to Deliver - We take ownership, act with integrity, and go the extra mile—empowered to make things happen.
About the Role
This hybrid role blends classic Service Desk responsibilities with hands-on EUC support. You'll be based onsite with the customer, helping end users resolve technical issues and supporting modern workplace technologies.
You'll be supported by a wider national team, with escalation pathways in place – but we'll rely on you to own the day-to-day support needs onsite.
What you will be doing
- Resolve escalated technical issues across Windows OS, Microsoft 365, and network systems.
- Manage and support devices using Intune, SCCM, and other endpoint tools.
- Administer user access, MFA, SSO, and security roles in Active Directory and Entra ID.
- Support IT projects, software rollouts, and system upgrades.
- Document solutions, mentor Level 1 staff, and enhance the internal knowledge base.
- Ensure a high-quality customer experience through professional and empathetic support.
What we're looking for
- 2+ years in IT support, with at least 1 year in a Level 2 or senior role.
- Strong troubleshooting skills across Microsoft 365, Windows OS, and hardware.
- Experience with endpoint management tools (Intune, SCCM).
- Proficiency in user access management and ITSM tools.
- Excellent communication and documentation skills.
- Attend onsite ideally most days of the week - the client is based in Melbourne CBD.
Nice to have
- Experience in hybrid (on-prem/cloud) environments.
- ITIL Foundation certification.
- Microsoft 365 or Modern Desktop Administrator certification.
- Familiarity with MacOS, MDM, and security tools like BitLocker and Defender.
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