IT Telecommunications Engineer

At Estia Health, we're more than just a workplace: we're a community dedicated to enriching lives and making a difference. If you're passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Every day, over 13,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 87 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

We are excited to offer a newly created opportunity for an experienced Telecommunications Engineer to join our IT Operations team. This role is perfect for someone who has experience in managing phone and other systems. You will thrive on technical problem solving, innovation, and making a meaningful impact in a large, multi-site environment.

This role follows a hybrid work model with three days a week in our Burnley office, with flexibility in choosing your office days.

What you'll be doing

As our Telecommunications Engineer, you'll take ownership of Estia Health's telephony systems – both cloud-hosted and on-premise, ensuring reliable and secure communications for our staff and residents across all locations. You'll:

• Consolidate and manage our cloud telephony platforms
• Design, implement and support PABX, DECT and mobile devices for clinical and corporate teams
• Monitor and optimise system performance, including preventative maintenance and security patching
• Manage vendor relationships and drive continuous improvement
• Contribute to related systems such as nurse call, CCTV, security, and end-user IT support as part of the wider IT Operations team

What we're looking for

You're a skilled Telecommunications Engineer who thrives on the challenges of supporting a large, complex, multi-site environment. In this role, you'll ensure our staff have the reliable tools and technology they need to provide outstanding care, while also supporting the connectivity and communication needs of our residents across our aged care homes. You'll bring:

• 5+ years' experience across telephony systems (on-prem, cloud-hosted, hybrid)
• Hands-on experience with Access4 (Broadsoft) and NEC Univerge
• Strong knowledge of protocols such as SIP, RTP, and H.323
• Familiarity with networking (TCP/IP, MPLS, SD-WAN, QoS, firewalls)
• Experience in migrating systems to cloud-hosted platforms
• Strong problem-solving skills, communication abilities and customer focus
• Project management experience and the ability to work across multiple sites
• Experience in healthcare or aged care environments will be highly regarded.

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply Now

Benefits available

• Discounted gym memberships at Goodlife and Fitness First
• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: It is a condition of employment that you will be vaccinated against COVID-19 and Influenza. You will need to have one (1) dose of the COVID-19 vaccine. All shortlisted applicants will need to pass required background checks. If you are interested in a role please ensure you apply online as we do not accept emailed resumes.

Advertised: 25 Sep 2025 AUS Eastern Standard Time

Applications close: 12 Oct 2025 AUS Eastern Daylight Time