ServiceNow HRSD Senior Consultants

Company Description

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

NCS Australia is seeking a ServiceNow HRSD Senior Consultants to join a high-performing team supporting a major government client.

As a Senior Consultant, you will play a critical role in the ongoing management, enhancement, and security of the client's People Connect HR system, built on the ServiceNow HR Service Delivery (HRSD) platform. You will be responsible for implementing business improvements, managing incidents, applying security patches, and supporting annual platform upgrades. A key part of the role involves identifying opportunities to leverage new functionality introduced in ServiceNow releases and ensuring alignment with cybersecurity requirements, particularly in response to penetration testing outcomes.

This is a hands-on technical role that also requires strong collaboration and communication skills. You will be expected to provide knowledge transfer to internal support teams, enabling them to maintain and enhance the platform independently in the future. Experience in business test automation and performance analytics is essential, along with a working knowledge of HRSD Professional licensing features such as Now Assist, Manager Hub, Virtual Agent, and Predictive Intelligence.

Qualifications

• Extensive technical expertise in ServiceNow development, particularly in Human Resources Service Delivery (HRSD), Analytics and Reporting, and Security Operations.
• Strong experience in managing and maintaining ServiceNow HRSD, including:
• Implementing business improvements and backlog changes.
• Incident management and resolution.
• Applying regular security patches and updates.
• Proven ability to implement cybersecurity requirements, especially in response to penetration testing outcomes.
• In-depth knowledge of ServiceNow annual upgrades, with the ability to analyse and implement new features and functionality.
• Experience in business test automation, including creation and maintenance of automated test scripts.
• Working knowledge of Performance Analytics within the ServiceNow platform.
• Familiarity with HRSD Professional licensing features, such as:
• Now Assist for HRSD
• Manager Hub
• Virtual Agent
• Predictive Intelligence
• Experience working in agile delivery environments, contributing to iterative development and continuous improvement.
• Proficiency with DevOps or TFS-based collaborative development tools.
• Strong documentation skills, including the development of functional and technical documentation.
• Excellent stakeholder engagement abilities, with experience delivering demonstrations, workshops, and technical advice to non-technical audiences.
• Commitment to knowledge transfer, with the ability to upskill internal support teams and embed best practices for long-term sustainability.

Additional Information

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Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks