Clinical Intake Coordinator

About the organisation:

At Drake Medox, we believe that our employees are our greatest asset. At Drake WellbeingHub, our Employee Assistance Program (EAP) services are at the heart of everything we do. Wherever you are on the wellbeing journey, we can help your individual, team and organisation thrive. Our company culture is built on collaboration, innovation, and a shared dedication to our mission. We value diversity, equity, and inclusion, and strive to create an environment where every team member can flourish.

About the role:

Drake WellbeingHub is currently seeking a Clinical Intake Coordinator to join our team in this full-time, hybrid role based in our Sydney CBD office. You will be supported by our Clinical Support Team and Manager in offering a wide range of accessible, innovative and high-quality health and wellbeing solutions supporting individuals, teams and overall organisational wellbeing.

Your key responsibilities:

As a Clinical Intake Coordinator, you will be responsible for managing referrals, case administration, and facilitating timely clinical support to customer organisations. Your key responsibilities will encompass the following:

• Management of all EAP, Trauma Management, gambling assessments, and counselling clients, ensuring allocation of all referrals to the Drake WellbeingHub panel of clinicians throughout Australia and New Zealand
• Respond to additional referrals, including manager referrals and check in calls as needed
• Ensure relevant handover is provided to psychologists on call after hours, and following through with issues or referrals from psychologists who have been on call
• Develop and maintain positive relationships with providers & partner practices throughout Australia, New Zealand, and other locations to ensure optimum outcomes for clients
• Maintain professional standards of accountability, ethics, and confidentiality in relation to all Clinical Support matters
• Work as a key team member of the clinical practice, to identify gaps in geographic or service coverage, and areas for improvement as part of the quality assurance process

About you:

As the Clinical Intake Coordinator, your exceptional customer service skills, strong attention to detail and professionalism, will be at the forefront of your work, and you will demonstrate the following:

• Ability to collaborate effectively with all stakeholders to ensure that required tasks are met within set timeframes to a high degree of accuracy
• High level of administrative and organisational skills, as well as capacity to prioritise tasks appropriately
• Basic counselling skills, and the ability to remain objective and composed in response to sensitive information
• Works well under pressure with the ability to manage multiple responsibilities and stakeholders
• Can work well autonomously and in a team environment
• High level verbal and written communication skills
• High level computer skills including database management and Microsoft Office Suite

Role requirements:

• National Police Clearance (or willingness to obtain)
• Working with Children Check (or willingness to obtain)
• Mental Health First Aid Certificate (or willingness to obtain)

Start your application:

If you're ready to make an impact and this position sounds like you, we would like to hear from you. Apply today by sending your resume and cover letter outlining your experience.

About us:

At Drake WellbeingHub, your skills and aspirations deserve the best platform to shine. We are a people-focused organisation that values and genuinely advocates for our staff. We're here to ensure everyone has the tools to thrive. New beginnings start here at Drake WellbeingHub.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.