Customer Relations Officer

Strategic Innovation and Development | Administration

About the role:

The Customer Relations Officer will play a vital role in supporting our Customer Relations Team through a variety of administrative tasks.

Your responsibilities will include assisting with contract preparation, managing customer inquiries, and providing occasional support at the front reception. You'll also help with database management and word processing, ensuring a smooth and efficient experience for both internal and external customers.

We're looking for someone with a friendly, solution-focused attitude who is eager to contribute to a supportive, team-oriented environment. Training and guidance will be provided to ensure you succeed in this rewarding role.

This role will require occasional travel to other Warrigal locations, so flexibility and a willingness to move between sites is essential.

To be successful you will need:

• Substantial experience in office administration
• Strong customer service skills with the ability to handle inquiries professionally and efficiently
• A good understanding of office and administrative processes, including data entry tasks
• Excellent communication skills, both written and verbal, with the ability to engage effectively with others
• A compassionate approach toward older people and their families
• Ability to connect and build positive relationships with a diverse range of customers, both internally and externally
• Proficient computer skills, including working knowledge of MS Office, with an understanding of computer hardware and basic troubleshooting
• Capable of working independently while being an active and effective team member
• Awareness of workplace health and safety (WHS), privacy, and equity principles
• A valid NSW driver's license

Benefits to you:

• Hourly Rate: $37.06 per hour + Super + NFP Packaging
• Maximise your take home pay with Not for Profit salary packaging, make tax work for you
• Commitment to on-going professional and career development opportunities
• Fitness Passport - Access to your local gym/facility as well as over 200 more throughout the country
• An intentional workplace culture, working with inspiring people who have passion and heart
• Support via EAP and access to 24/7 support via the LifeWorks App

What our people love about working here

One team, united in our purpose: We support older people to have great lives. We put older people first in everything we do. On an everyday level, we help them age with dignity, independence, happiness, and connectedness. On a big picture level, we're challenging ageist thinking in Australia. This is the Warrigal Way.

A focus on care, not profits: As a for-purpose organisation, we put everything back into the business. That means you can focus on creating the best possible experience for our residents and have a meaningful impact in the local community, instead of filling investor pockets. There is no greater purpose.

You are the difference | Create a meaningful legacy

At Warrigal, you're not just doing care work. You're shaping a society that respects and celebrates ageing, connects families, and frees up their time to create treasured, lasting memories. You're creating a culture of kindness, compassion and understanding that can be passed down to future generations. Let this be your legacy

Join us and be the difference

Apply now - we are reviewing applications daily

We reserve the right to shortlist and interview upon application receipt and this vacancy may be closed once a suitable applicant has accepted a letter of offer.

We proudly acknowledge the Traditional Custodians of the lands on which we work and live, and we honour their ongoing cultural and spiritual connections to Country. We pay our respects to Elders past, present, and emerging.

At Warrigal, you are the difference. We believe in celebrating diversity and creating a culture of inclusion and support in everything we do. We embrace the unique experiences, backgrounds, identities, abilities, and perspectives of our residents, customers, staff and volunteers to create a warm and welcoming environment where everyone feels valued and respected.

Realise your potential in a place where appreciation, belonging, growth and purpose allows everyone to thrive.

If there is a change we can make, so your strengths can shine throughout our recruitment process, please contact

If successful, you may be asked to do a medical, National Criminal History Check, and provide references.