Service Owner

5 days ago

Barangaroo, New South Wales, Australia Westpac Full time $120,000 - $180,000 per year

Job Description

  • Sydney location
  • Hybrid role - 2-3 days in office

Create your best future and join Westpac Consumer Finance as a
Service Owner - Product Partnerships & Risk.
What's the role?
The Service Owner – Product and Partnerships & Risk is accountable for the strategic direction, commercial performance, and governance of Personal Loans products and partnerships. This role leads the development of customer value propositions (CVPs), product roadmaps, and partnership frameworks to deliver sustainable growth, customer outcomes, and risk-aligned performance. It requires strong leadership across cross-functional teams, external partners, and senior stakeholders. This role is also responsible for Line 1 Risk for the PLs business.

Role responsibilities:

  • Strategic Leadership: Define and evolve Personal Loans Customer Value Propositions, set product roadmaps, and drive portfolio performance through pricing, features, and P&L accountability.
  • Innovation & Transformation: Champion simplification, digitisation, and transformation initiatives to enhance customer and banker experience.
  • Partnership Management: Develop and oversee third-party partnership strategies, including sourcing, negotiation, onboarding, and performance aligned with customer, commercial, and regulatory outcomes.
  • Governance & Risk: Maintain robust product governance, lead risk and control initiatives, and ensure compliance with regulatory and internal frameworks.
  • People & Stakeholder Engagement: Lead and coach a high-performing team, foster collaboration across squads, and influence senior stakeholders across the value chain.

What do I need?

  • Extensive experience in product management (with experience in credit or lending highly desirable)
  • Demonstrated experience in developing and executing product CVPs and roadmaps
  • Strong commercial acumen with confidence in contract negotiation and partnership delivery
  • Deep understanding of product governance and risk frameworks
  • Commercial and analytical mindset with the ability to interpret data and translate insights into action
  • People Leadership experience

Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the
"People with Disability and/or needing Accessibility Requirements"
page on our website .

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