Product Manager

21 hours ago

Barangaroo, Australia Westpac Group Full time

Get set for your next great career move _
- Cash & Transactional Banking (CTB)
- Sydney CBD office, with flexibility of a hybrid work arrangement
- Be a part of Westpac’s supportive and inclusive team culture

**How will I help?**

This role sits within the Cash & Transactional Banking Line of Business and directly accountable for the delivery and management of Business and Consumer Transactional Banking Products.

The role sits in the Cash and Transactional Banking Products village reporting into the Transactions Product Service Owner. The primary objective is to own product strategy, quality, risk & maintenance activities, working closely with the strategy, go to market, lifecycle, risk and pricing villages to execute programs and realise outcomes.

The brands that sit within the Cash & Transactional Banking Line of Business include Westpac, St.George, Bank of Melbourne and BankSA.

Details on this role include:

- Product (asset) ownership including strategy, construct, features, execution channels & collateral across Consumer and Business transaction accounts
- Manage end-to-end (E2E) product governance and quality to include product features, processes and collateral
- Identify, manage & monitor product portfolio & features relative to customer, performance & risk outcome
- Manage complaints and support a resolution to trending issues
- Working closely with village teams to deliver to broader product outcomes, including customer strategy and various customer lifecycle villages.
- Have visibility and oversight over products, processes, systems and projects/initiatives delivered across the villages
- Data and trend analysis: Growth, utilisation (activation, spend, closures), channel analysis and risk (fraud)

**What’s in it for you?**

We’re going through significant change, and this is an opportunity to work closely with our business through the next phase of transformation. You’ll play a significant part of the future of a business that has been around for over 200 years. So, we’ll back you in the development of your career, and flexible working. You’ll also keep learning to grow, backed by a fantastic team of people within a can-do, supportive structure.

**What do I need?**
- You will be a self-starter, able to work self sufficiently
- Proven experience in managing product portfolios and developing product teams driving customer, financial and regulatory outcomes
- Experience in developing, and owning the delivery of product programs and initiatives in a challenging environment
- Ability to play a mentoring relationship for the wider team
- Capability to facilitate and foster stakeholder relationships
- Power to exercise governance and best practise
- Ability to engage and influence key stakeholders
- Desire to be constantly challenged and develop new knowledge

Financial services background is essential.

**What is it like to work there?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?

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