Program Success Manager

12-month fixed-term contract

The work we do matters

We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.

How you will make an impact

Reporting to the CyberCX Mining industry Client Director, the Program Success Manager will have a dual role, combining core customer operations responsibilities with program success and onboarding management. This includes supporting quoting processes, managing vendor engagement, handling sales order processing and invoicing, providing backfill support during leave periods, and addressing invoice queries.

This role will be based
on-site
with the client in their
Brisbane CBD offices
.

Day to day you will:

• Support quoting processes in collaboration with the Customer Operations team.
• Manage vendor engagement and dual registration processes.
• Handle sales order processing and invoicing.
• Provide backfill support for standard customer operations functions during leave periods.
• Address and resolve invoice queries
• Lead onboarding and program management of hardware into the client
• Conduct physical asset verification at Port of Brisbane (e.g., MAC addresses, serial numbers, labels).
• Manage consignment tracking and logistics coordination between Australia and Papua New Guinea.
• Liaise with vendors and logistics providers to ensure timely hardware delivery and setup.
• Prepare and deliver regular reporting on renewals, subscriptions, and program status.
• Participate in quarterly/monthly review meetings, vendor health checks, and account team health checks.
• Support continuous improvement initiatives across customer success and delivery.

Skills & Qualifications

• Prior experience in a complex sales environment
• Impeccable written and verbal communication skills
• High performing, outcome-focused and self-motivated
• Strong background in customer operations, program coordination, or onboarding roles.
• Experience with logistics, hardware asset management, and vendor engagement.
• Excellent communication and stakeholder management skills.

Interested but don't meet every item listed above? If you're excited about this role but your experience doesn't align precisely, please still apply. You could be just the right person for this role and CyberCX.

This role requires
full working rights
in
Australia
, without current or future sponsorship.

Great advantages for great people

A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

• All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
• Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
• Employee interest groups and communities including a comprehensive Women in Cyber program

Be yourself
. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.

Current and ex-serving ADF members are encouraged to apply

We take security seriously
. We require all employees to complete background checks (including police and global sanction list checks) annually.

Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.