Oceania - Technical Support Specialist

4 days ago

Greater Melbourne Area, Australia Lely Full time $104,000 - $130,878 per year

Work With The Leader in Dairy Automation

Join
Lely Australia
, a global leader in dairy automation, as a
Technical Support Specialist
and help shape the future of sustainable farming across Oceania.

Apply now

About The Role
As a Technical Support Specialist, you will play a critical role in supporting our customers, dealer network, and internal stakeholders with technical knowledge, problem-solving, and system optimisation. You'll be hands-on in the field, immersed in the dairy environment, ensuring the seamless operation of our advanced robotic milking and feeding solutions. From troubleshooting and training to collaborating with our international colleagues, you'll be an essential part of our mission to make farmers' lives easier and more productive.

Key Responsibilities

  • Provide 2nd-line technical support via our online helpdesk and on-site when required.
  • Conduct online and in-person troubleshooting for robotic systems.
  • Support and deliver training to farmers, dealers, and internal staff.
  • Analyse system data to provide insights and solutions.
  • Liaise with international colleagues to resolve complex issues.
  • Lead hardware and software specification discussions with dealers.
  • Communicate technical updates and changes to the dealer network.
  • Assist with the sales process through technical consultation.
  • Support scheduled user management software updates.
  • Maintain strong relationships with dealers and customers.
  • Participate in a rotating on-call support roster.

About You
We're looking for someone who is technically proficient, self-motivated, and customer-focused. You're just as comfortable in the paddock as you are analysing data or training a room full of people.

Essential Skills & Attributes

  • Strong communication skills – written and verbal
  • A natural team player with a proactive, self-managed work ethic
  • Excellent problem-solving and forward planning abilities
  • Comfortable leading group training sessions
  • Strong IT knowledge (SQL and Microsoft suite proficiency)
  • Ability to travel locally, interstate, and internationally – non-negotiable
  • Prior experience or exposure to dairy/agriculture environments (highly regarded)

Why Lely?

At Lely, You'll Be Part Of a Global Organisation That's Revolutionising Agriculture Through Innovation And Automation. We're Committed To Sustainability, The Success Of Our Farmers, And The Growth Of Our People. You'll Enjoy

  • A supportive, people-first culture.
  • Ongoing training and development opportunities.
  • The chance to work with cutting-edge agricultural technology.
  • The opportunity to travel and collaborate internationally.

Ready To Apply?

If you're passionate about technology, agriculture, and making a real impact, we want to hear from you. Submit your application including a resume and cover letter outlining your experience and interest in the role.

At Lely, we believe in a sustainable, profitable, and enjoyable future in farming. Come help us build it.

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