Lead Service Designer – Federal Government ICT Reform

6 days ago

Canberra, ACT, Australia Pryan Full time $120,000 - $180,000 per year

Location: Flexible – ACT, NSW, VIC, QLD, WA, SA, TAS, NT (Hybrid, 3+ days onsite per week)

Rate: Competitive hourly rate with full Pryan transparency

Duration: 12-month contract + 2 x 12-month extensions

Pryan is seeking a highly experienced Lead Service Designer to support a major federal government reform program. In this EL1-equivalent role, you will lead service design activities within a multi-disciplinary agile team, ensuring digital services meet the needs of users, business, and government.

Operating under broad direction, you will create service blueprints, drive human-centred design, and represent the voice of the user while collaborating with Product Managers, Architects, Analysts, and Change staff.

Key responsibilities

  • Lead the design of end-to-end services using human-centred design methods.
  • Develop artefacts including service blueprints, personas, prototypes, and data visualisations.
  • Plan and conduct user research activities including interviews, surveys, and usability testing.
  • Work with stakeholders to co-design future state services balancing desirability, feasibility, and viability.
  • Promote design thinking across teams to foster innovation and uplift capability.

Essential skills & experience

  • Proven ability in business situation analysis and stakeholder engagement.
  • Demonstrated success in user research and user experience design.
  • Strong capability in data visualisation and presentation of insights.
  • Skilled in applying and promoting design thinking practices.

Desirable

  • Certifications in business process improvement.
  • Experience in measurement frameworks, organisational facilitation, and adoption of methods/tools.

Security & eligibility

  • Must be an Australian citizen with the ability to obtain a Baseline security clearance.

Why Pryan? – Our Pledge

At Pryan, we do things differently. Unlike other recruiters who submit as many candidates as possible, we pledge to put forward no more than two candidates per opportunity. This ensures you are not competing against dozens of others from the same agency and gives you a fair, transparent chance.

We also operate on a flat management fee model, so you see exactly what the client pays and what you earn – no hidden margins. Our commitment is to transparency, fairness, and long-term relationships.

How to apply

If you are a senior service design professional ready to shape meaningful digital services, we'd love to hear from you. Apply now with your CV, daily rate expectations, and availability.

  • ICT Portfolio Manager, ICT Data

    2 weeks ago

    Canberra, ACT, Australia National Indigenous Australians Agency Full time $120,000 - $140,000 per year

    Are you passionate about using technology to create meaningful change?Do you thrive in dynamic environments where innovation meets impact?The ICT, Data and Systems Branch, at the National Indigenous Australians Agency (NIAA), is looking for a motivated ICT Portfolio Manager to lead transformative ICT initiatives that support our mission to improve outcomes...

  • Director of Project Services

    1 week ago

    Canberra, ACT, Australia Informatech Pty Ltd Full time $120,000 - $250,000 per year

    Lead. Grow. Deliver.Join one of Australia's fastest-growing veteran-owned ICT firms and play a pivotal role in shaping our national project delivery capability.About InformatechInformatech is a Canberra-based, veteran-owned SME providing secure ICT consulting, workforce, and delivery solutions across Defence and the Federal Government. Recognised in the AFR...

  • Head of Operations, Federal Government, Cloud

    2 days ago

    Canberra, ACT, Australia Google Full time $120,000 - $180,000 per year

    info_outlineXAt Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.Minimum qualifications:Bachelor's...

  • TSPV - Lead ICT Security Specialist

    4 days ago

    Canberra, ACT, Australia Compas Pty Ltd Full time $120,000 - $180,000 per year

    TSPV - Lead ICT Security Specialist12-month contract with 2 x 12-month extension options Are you an experienced ICT Security professional with a deep technical background in vulnerability assessment, systems design, or security evaluation? A unique opportunity is available for a TSPV-cleared Lead ICT Security Specialist to join a high-impact program focused...

  • Solution Engineer, Customer Sales and Service, Federal and Government

    2 weeks ago

    Canberra, ACT, Australia Microsoft Full time $80,000 - $120,000 per year

    Solution Engineer, Customer Sales and Service, Federal and GovernmentCanberra, Australian Capital Territory, AustraliaDate postedSep 15, 2025Job number1873893Work site3 days / week in-officeTravel0-25%Role typeIndividual ContributorProfessionTechnology SalesDisciplineSolution EngineeringEmployment typeFull-TimeOverviewOverviewAre you insatiably curious,...

  • Head of Operations, Federal Government, Cloud

    2 weeks ago

    Canberra, ACT, Australia Google Full time $120,000 - $250,000 per year

    At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.Minimum qualifications:Bachelor's degree in...

  • Head of Operations, Federal Government, Cloud

    1 hour ago

    Canberra, ACT, Australia Google Full time $120,000 - $180,000 per year

    At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.Minimum qualifications:Bachelor's degree in...

  • Operational ICT Infrastructure Technical Specialist EL1

    2 weeks ago

    Canberra, ACT, Australia Australian Secret Intelligence Service Full time $90,000 - $120,000 per year

    ASIS is Australia's overseas secret intelligence collection agency. Its mission is to protect and promote Australia's vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting intelligence relating to national security, international relations and economic issues. It also contributes to...

  • ICT Contract Manager

    2 weeks ago

    Canberra, ACT, Australia Whizdom Full time $80,000 - $120,000 per year

    About the ClientOur client is a high-profile federal government agency operating within the national security and intelligence sector. They play a critical role in protecting Australia's interests through advanced cyber capabilities, intelligence operations, and strategic technology initiatives. The agency offers a dynamic and mission-driven environment...

  • ICT Specialist L5-6

    2 weeks ago

    Canberra, ACT, Australia Australian Secret Intelligence Service Full time $90,000 - $120,000 per year

    ASIS is Australia's overseas secret intelligence collection agency. Its mission is to protect and promote Australia's vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting intelligence relating to national security, international relations and economic issues. It also contributes to...