Lead Service Designer – Federal Government ICT Reform

6 days ago

Canberra, ACT, Australia Pryan Full time $120,000 - $180,000 per year

Location: Flexible – ACT, NSW, VIC, QLD, WA, SA, TAS, NT (Hybrid, 3+ days onsite per week)

Rate: Competitive hourly rate with full Pryan transparency

Duration: 12-month contract + 2 x 12-month extensions

Pryan is seeking a highly experienced Lead Service Designer to support a major federal government reform program. In this EL1-equivalent role, you will lead service design activities within a multi-disciplinary agile team, ensuring digital services meet the needs of users, business, and government.

Operating under broad direction, you will create service blueprints, drive human-centred design, and represent the voice of the user while collaborating with Product Managers, Architects, Analysts, and Change staff.

Key responsibilities

  • Lead the design of end-to-end services using human-centred design methods.
  • Develop artefacts including service blueprints, personas, prototypes, and data visualisations.
  • Plan and conduct user research activities including interviews, surveys, and usability testing.
  • Work with stakeholders to co-design future state services balancing desirability, feasibility, and viability.
  • Promote design thinking across teams to foster innovation and uplift capability.

Essential skills & experience

  • Proven ability in business situation analysis and stakeholder engagement.
  • Demonstrated success in user research and user experience design.
  • Strong capability in data visualisation and presentation of insights.
  • Skilled in applying and promoting design thinking practices.

Desirable

  • Certifications in business process improvement.
  • Experience in measurement frameworks, organisational facilitation, and adoption of methods/tools.

Security & eligibility

  • Must be an Australian citizen with the ability to obtain a Baseline security clearance.

Why Pryan? – Our Pledge

At Pryan, we do things differently. Unlike other recruiters who submit as many candidates as possible, we pledge to put forward no more than two candidates per opportunity. This ensures you are not competing against dozens of others from the same agency and gives you a fair, transparent chance.

We also operate on a flat management fee model, so you see exactly what the client pays and what you earn – no hidden margins. Our commitment is to transparency, fairness, and long-term relationships.

How to apply

If you are a senior service design professional ready to shape meaningful digital services, we'd love to hear from you. Apply now with your CV, daily rate expectations, and availability.

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