Lead Service Designer – Federal Government ICT Reform

6 days ago

Canberra, ACT, Australia Pryan Full time $120,000 - $180,000 per year

Location: Flexible – ACT, NSW, VIC, QLD, WA, SA, TAS, NT (Hybrid, 3+ days onsite per week)

Rate: Competitive hourly rate with full Pryan transparency

Duration: 12-month contract + 2 x 12-month extensions

Pryan is seeking a highly experienced Lead Service Designer to support a major federal government reform program. In this EL1-equivalent role, you will lead service design activities within a multi-disciplinary agile team, ensuring digital services meet the needs of users, business, and government.

Operating under broad direction, you will create service blueprints, drive human-centred design, and represent the voice of the user while collaborating with Product Managers, Architects, Analysts, and Change staff.

Key responsibilities

  • Lead the design of end-to-end services using human-centred design methods.
  • Develop artefacts including service blueprints, personas, prototypes, and data visualisations.
  • Plan and conduct user research activities including interviews, surveys, and usability testing.
  • Work with stakeholders to co-design future state services balancing desirability, feasibility, and viability.
  • Promote design thinking across teams to foster innovation and uplift capability.

Essential skills & experience

  • Proven ability in business situation analysis and stakeholder engagement.
  • Demonstrated success in user research and user experience design.
  • Strong capability in data visualisation and presentation of insights.
  • Skilled in applying and promoting design thinking practices.

Desirable

  • Certifications in business process improvement.
  • Experience in measurement frameworks, organisational facilitation, and adoption of methods/tools.

Security & eligibility

  • Must be an Australian citizen with the ability to obtain a Baseline security clearance.

Why Pryan? – Our Pledge

At Pryan, we do things differently. Unlike other recruiters who submit as many candidates as possible, we pledge to put forward no more than two candidates per opportunity. This ensures you are not competing against dozens of others from the same agency and gives you a fair, transparent chance.

We also operate on a flat management fee model, so you see exactly what the client pays and what you earn – no hidden margins. Our commitment is to transparency, fairness, and long-term relationships.

How to apply

If you are a senior service design professional ready to shape meaningful digital services, we'd love to hear from you. Apply now with your CV, daily rate expectations, and availability.

  • ICT Project Manager Federal Government Contract

    1 week ago

    Canberra, ACT, Australia Advance Consulting Group Full time

    The Opportunity The Opportunity: We are looking for a candidate to fill a contract position in an exciting role with a Federal Government client. This role has the opportunity to be extended depending on the performance of the candidate. We are a Canberra based management consultancy offering exciting opportunities across many Government sectors. We...

  • ICT Project Manager Federal Government Contract

    1 week ago

    Canberra, ACT, Australia Advance Consulting Group Full time

    The OpportunityThe Opportunity:We are looking for a candidate to fill a contract position in an exciting role with a Federal Government client. This role has the opportunity to be extended depending on the performance of the candidate.We are a Canberra based management consultancy offering exciting opportunities across many Government sectors. We have a...

  • ICT Service Delivery Lead

    2 weeks ago

    Canberra, ACT, Australia beBeeStrategic Full time $150,000 - $200,000

    Job Opportunity: Senior ICT StrategistA critical role is available for an experienced Strategist to lead the transition of ICT services from an internal model to a shared services arrangement.Key Responsibilities:Develop and implement a comprehensive ICT strategy aligned with organizational objectives.Lead the transition of ICT services, ensuring continuity,...

  • Federal Government IT Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeTech Full time $80,000 - $100,000

    Exciting Opportunity within a Federal Government Department">One of Australia's most progressive federal government departments are seeking an experienced IT professional to provide level 2 support to an upcoming hardware rollout project.">The successful candidate will be responsible for deploying new laptops and hardware to users across Canberra and...

  • Ict Security Specialist

    2 weeks ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0585**Title**:- ICT Security Specialist (Assessor) - IRAP - Federal Government**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 + EXT**Description**:- **Critical Federal Government Department with essential projects**:- **Long Term Role, Initial 12 Month Contract + 24 Months of Extension...

  • ICT Transition Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeLeadership Full time $110,000 - $130,000

    Project Transition LeadWe are seeking a seasoned Project Transition Lead to spearhead the ICT services transition for a Federal Government agency. This critical project involves leading strategy, managing risk, and guiding internal teams and external relationships through a complex ICT transformation.Key Responsibilities:Leading the full project lifecycle...

  • Projects And Ict Governance Officer

    2 weeks ago

    Canberra, ACT, Australia Act Government Full time

    The Projects and ICT section within the branch are responsible for managing the program of works associated with maintaining a range of digital capabilities and ICT systems enabling and supporting the ongoing evolution of services provided by Access Canberra. The team contributes to strategic planning processes and supports the successful implementation of...

  • Federal Government Data Analytics Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeTransformation Full time $90,000

    Unlock Government TransformationWe're seeking a seasoned sales professional to drive data-led transformation across the Federal Government. As an Account Executive, you will own the sales cycle for key federal accounts—building trusted relationships, identifying challenges, and positioning our industry-leading analytics platform as the preferred...

  • Federal Government Data Transformation Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeDataTransformation Full time $90,000

    Government Data Transformation SpecialistWe are seeking a highly skilled Government Data Transformation Specialist to drive data-led transformation across the Federal Government. Based in Canberra, you will help federal agencies unlock insights and inform better decisions by harnessing the power of our industry-leading analytics platform.Main...

  • Strategic Designer

    2 weeks ago

    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/JJ2174**Title**:- Strategic Designer - Design Lab - Federal Government**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 6 Months + EXT**Description**:- **Critical Federal Government Department with essential projects**:- **Initial 6 to 12 Month Contract + Possibility of Extension**:-...