Head of Operations, Federal Government, Cloud

22 hours ago

Canberra, ACT, Australia Google Full time $120,000 - $180,000 per year
info_outlineXAt Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
Minimum qualifications:
  • Bachelor's degree in Business, Engineering, Finance or related field, or equivalent practical experience.
  • 13 years of experience in a senior operations or program management role for an initiative developing operational process solutions, and working with cross-functional teams to drive these changes.
  • 13 years of experience in a customer or client-facing role influencing delivery work streams (IT or Technical discipline) in an organisational environment.
  • 13 years of experience analyzing data and generating business insights.
  • Successful candidates will be required to obtain NV1 clearance under the Australian Government Protective Security Policy Framework (PSPF).
Preferred qualifications:
  • MBA or Master's degree.
  • 13 years of experience in problem-solving, third-party vendor relationships, user documentation, and user training.
  • Ability to work with subcontractors and resolve issues or disputes.
  • Ability to build and maintain strong relationships with various stakeholders, both internal and external.


About the jobThe Google Australia Public Sector, Delivery and Operations team delivers, operates and secures private cloud services. We aim to provide the flexibility, reliability, and scalability of public cloud for customers with exceptionally high security requirements that can only be met in a private cloud environment. We deliver and operate these private cloud deployments for the most critical customers, helping scale, secure and maintain the deployment whilst working with Google product teams to continually improve the technology. This role is part of a team focused on meeting the needs of the most critical Australia Federal Government customers.

The Head of Operations is accountable for the end-to-end operational and success of a large, private cloud transformation program being delivered by Google for an Australian Federal Government customer. This role is similar to that of a Chief Operating Officer, but with a singular, laser-focus on a significant program's execution, operational governance, and delivery oversight. The Head of Operations ensures that all functions, from resourcing, and commercial to process and program execution are seamlessly integrated to achieve program objectives and deliver high-quality outcomes.

In this role, you will serve as the central point of coordination and control, and acts as the catalyst and driving catalyst behind the program's day-to-day operations and its sustained long-term performance. Your oversight ensures every component of the program moves in concert, transforming a array of activities into a singular, successful initiative.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities
  • Develop and execute a comprehensive operational strategy, define and optimize processes to drive maximum efficiency and performance across all program functions. Lead oversight of all operational functions, including finance, HR, and supply chain, ensuring cohesive team efforts to successfully deliver program commitments.
  • Lead workforce demand planning and resource allocation. Manage all resourcing activities, including the effective onboarding and integration of employees and subcontractors.
  • Partner with leadership to manage the program's budget, financial health, and profitability. Implement controls to manage costs throughout the program lifecycle.
  • Establish and enforce a comprehensive governance program framework. Deliver transparent, data-motivated reports on program health, resource utilisation, and performance to key stakeholders.
  • Identify, mitigate, and resolve operational and technical risks to program delivery. Serve as the primary escalation point for critical issues, ensure swift and effective resolution.

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